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Sub renewal feedback
I've just sent this email to Rekon - does anyone else agree with me? Can I please offer some feedback.... You need to improve the website accessibility for subscription renewals. I thought I had renewed by just filling in my billing details on the Account details page. BUT I thought this seemed a bit vague. Then with…
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Transfer price between class
Hi There, Here is the context, I run a business with a central kitchen and different shops. One shop and the central kitchen are actually part of the same company. I use 2 different classes to track performance of both shop and Kitchen. I would also like to be able to produce invoices between the 2 classes as well as with…
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How do I reverse a written off invoice
I wrote off an Invoice about four years ago when a client was liquidated and now the parent company wants the information the franchise was invoiced for. They are offering to pay the outstanding Invoice but I don't want to send them one with "PAID" on it and zero balance.
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Customer Credit Will Not Appear
I have created a credit note/adjustment for a customer, when I save it asks the usually question (obtain as available credit, refund or apply to invoice) I click on apply to invoice (i have 3 open invoices) and a message box pops up to say no open invoices .. Go to receive payment tab, click on credits and credit box pops…
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Unable to open company file with newly set up user.
Recently added a new user but when trying to open company file it asks to enter Admin password. DO that and it says that user already logged in (assume under our other log in)> Please help
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column item not appearing in sales report
I have created a column on my invoice to record our Batch No.s I need this column to appear in my Sales Reports. I cannot see an option to modify my Sales report to include this column. Is there a way of displaying my Batch no. column? and if not why not? This would save me considerable time :) Thank you for any help.…
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Reckon Shutting Down While Trying To Make A Supplier Bill Payment
When I try making a Supplier bill payment it keeps crashing with the pop up message "Reckon Accounts Has Stopped Working" I can not continue my work and reports without marking this Supplier Bill as paid .. Please help!!
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Bank Feed Issues
Hi, hope somebody can help, I haven't been able to find the answer to this on either the community pages or the knowledge browser. I've imported all February data from Westpac, matched the transactions, and reconciled to 23 February (my most recent bank statement). The issues are two: 1. When I do a new import (1st to 10th…
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Opening Hosted in the new R4 icon
I have been trying to back up our company file to log into the new R4 icon for the last 4 hours! The backup gets to 50% and then the window says Not Responding. It has been like that for almost 2 hours. I have called technical support multiple times and all they can tell me is that I have to wait. This is ridiculous. We…
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I have missed the link to upgrade what do I do now Please?
Reckon Accounts Hosted 2014 R3
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Inventory Valuation
Using Accounts Hosted. We have a value for inventory showing on our balance sheet which is over $80,000 different from the value of inventory according to the inventory valuation report. The difference is growing month by month (was only about $2,000 out at the beginning of the year). Any suggestions as to where best to…
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Import timesheets
Hi i am trialling Accounts Hosted and was wondering how or if there is a way to import timesheets? We have our own custom software which spits out a csv and is imported to our current accounting software MYOB which allows us to put on timesheets of employees and time bill to the customer. We have recently had a lot of bad…
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Help with Inventory Control
Could someone spare me a few minutes with some advice on Inventory Control. We have DBA Manufacturing software for inventory and I am asking if anyone has any experience with how it interfaces with Reckon Accounts Hosted via IIF files. How would it work? I can be contacted on 03 9945 8125 office hours. thank you very much…
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how do we start using the free trial - we want to look at an invoice
please tell us how to look at creating an invoice
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When I go to print i get an error saying 'the selected paper size is not supported by this printer'
When I am trying to print or email an invoice I get the error message as shown above. It has worked fine before today?