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No super details coming up in employee contact list report
I am trying to set up employees in a super clearing house and I can upload a CSV. file with all the employee details. I have spent a while setting up employee super details with fund name, fund ID and member numbers and then when I run a employee contact list and modify to include this detail nothing comes up under super…
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Citrix
I have been lucky enough to be able to use Hosted online today. Fingers crossed I haven't just jinxed myself. I have a question though. Noticed this yesterday too. Citrix logs itself off, it says my session with the server has expired. Does it need to always run, or is it necessary just at the start up of the program. I've…
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Steve Ryan
I have been using Quickbooks for several years but with an old version but my accountant has been happy enough with the information provided. I decided I would like to upgrade so I installed Reckon Accounts Trial pack. my existing company file could not be opened by the new version because it is not compatable but I do not…
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Saving scanned employee documents
Hi, I'm volunteering with an indigenous corporation and been asked to look at the following. They're using Reckon Accounts Pro 2014, that's hosted. Because of the nature of the staff they have on their books they'd like to be able to save scanned copies of items like * driving licenses * birth certificates * any…
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Quickbooks online???
Just saw a TV ad for Quickbooks Online by Intuit. Direct bank feeds, free payroll, cheaper than Reckon Accounts Online & free upgrades from old software. What is this, is it affiliated with Reckon?
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How do I cancel my bankdata link and ensure billing is stopped?
How do I cancel my bankdata link and ensure billing is stopped?
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Log on Problem on Samsung Note 2014
Recently I have tested Reckon Hosted account with my desk top and lab top and it works ok. But I found problem wiht Samsung Note 2014(tablet). Key board is not loaded to key in password in Reckon Accouts Login. Please help me how to do. For your ref, there is no problem with other Cloud. Thanks Steven
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Sub renewal feedback
I've just sent this email to Rekon - does anyone else agree with me? Can I please offer some feedback.... You need to improve the website accessibility for subscription renewals. I thought I had renewed by just filling in my billing details on the Account details page. BUT I thought this seemed a bit vague. Then with…
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Transfer price between class
Hi There, Here is the context, I run a business with a central kitchen and different shops. One shop and the central kitchen are actually part of the same company. I use 2 different classes to track performance of both shop and Kitchen. I would also like to be able to produce invoices between the 2 classes as well as with…
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How do I reverse a written off invoice
I wrote off an Invoice about four years ago when a client was liquidated and now the parent company wants the information the franchise was invoiced for. They are offering to pay the outstanding Invoice but I don't want to send them one with "PAID" on it and zero balance.
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Customer Credit Will Not Appear
I have created a credit note/adjustment for a customer, when I save it asks the usually question (obtain as available credit, refund or apply to invoice) I click on apply to invoice (i have 3 open invoices) and a message box pops up to say no open invoices .. Go to receive payment tab, click on credits and credit box pops…
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Unable to open company file with newly set up user.
Recently added a new user but when trying to open company file it asks to enter Admin password. DO that and it says that user already logged in (assume under our other log in)> Please help
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column item not appearing in sales report
I have created a column on my invoice to record our Batch No.s I need this column to appear in my Sales Reports. I cannot see an option to modify my Sales report to include this column. Is there a way of displaying my Batch no. column? and if not why not? This would save me considerable time :) Thank you for any help.…
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Reckon Shutting Down While Trying To Make A Supplier Bill Payment
When I try making a Supplier bill payment it keeps crashing with the pop up message "Reckon Accounts Has Stopped Working" I can not continue my work and reports without marking this Supplier Bill as paid .. Please help!!
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Bank Feed Issues
Hi, hope somebody can help, I haven't been able to find the answer to this on either the community pages or the knowledge browser. I've imported all February data from Westpac, matched the transactions, and reconciled to 23 February (my most recent bank statement). The issues are two: 1. When I do a new import (1st to 10th…