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I use Hosted. Backup fails as Reckon logs out due to inactivity. Can I override logout timing
Have tried on numerous occasions to back up but fails due to inactivity or goes into not responding.mode
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How do I search for existing posts related to a specific product? 🔍
How do I search the Reckon Community for existing posts related to specific products or categories?
Searching the Reckon Community is a great way to find existing posts or questions that have previously been created by fellow members. You may even find the answer to a question or topic that you're currently contending with that has already been answered or discussed! 😊
To start searching, enter some specific keywords relating to your query in the search bar then hit the Search button or simply press enter. A list of search results best matching your keywords will appear which you can browse and select from.
The best method though is to customise your search results for the Reckon product or category that is relevant to you by using the category filter.
Filter search results for your Reckon product
A really useful tip is to filter your search results by the product or category that is relevant to you/your query. You can do this by clicking the 'Discussions' option and then use the 'Category' list to select your Reckon product category. This will make your search results more relevant and specific to you by filtering existing posts for the relevant product only.
You can also user other filters such as date range, author, title and tags to drill down even further.
In a hurry? Use Smart Search!
As you start typing in keywords that are relevant to your query in the search bar, you'll be presented with suggestions that best match from all conversations and categories across the Community immediately in the list on-screen. Smart search will update the suggested list dynamically as you type.
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New on the Community! Reckon Payroll upgrade 🆕
New categories on the Reckon Community for the Reckon Payroll upgrade 🆕📢
Hi everyone!
We've got a couple of new sub-categories on the Reckon Community for the Reckon Payroll upgrade that our Reckon One and Payroll Premier Desktop customers are currently embarking on.
Reckon One upgrade to Reckon Payroll
If you are currently a Reckon One user and have questions about the upgrade to Reckon Payroll, check out our dedicated sub-category below!
Reckon Payroll Upgrade for Reckon One 🚀
Payroll Premier Desktop upgrade to Reckon Payroll
If you're using Payroll Premier Desktop and looking for information or have a question about the upgrade to Reckon Payroll, visit our new sub-category below
Payroll Premier upgrade to Reckon Payroll ⤴️
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How do I add an image or screenshot to my discussion?
Adding a screenshot or image is a great way to add visual context to your discussion.
It can also be extremely helpful to add when you've run into an issue that requires troubleshooting so that fellow Community members can see where things have gone astray, and in turn hopefully lead to a solution faster.
Adding a screenshot or image to your discussion is super easy and you have a few ways to do so. We'll start with the easiest way first.
METHOD 1
If you have an image file saved to your PC that you'd like to include in your post you can simply drag the file into the conversation field and the Community will process and add the image to your discussion.
METHOD 2
You can also use the 'Upload Image' button from the options at the bottom of the conversation field. This will open a window which will allow you to find and select an image file from where its saved on your PC.
ADJUSTING SIZE & POSITION OF AN IMAGE
There are options to adjust the size and position of your image so that you can tailor the look & appearance of your discussion. To do so, click on the image itself once its uploaded, you will options to adjust the position to the Left, Centre or Right and for sizing, the Community can adjust it to Small, Medium or Large.
Please note: The results you receive using these options are dependent on the dimensions of the original image uploaded.
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Back on Monday 18 September! 🌴
Hi everyone!
Just a heads up, I'll be away on leave next week from the 11th and back on deck Monday, 18 September 🌴
Don't worry though! My super knowledgeable friends from the tech support team will drop in to keep an eye on things and jump in on your discussions and questions in my absence 🙂
Take care and see you all then! 👋
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Looking for EOFY info? Check out our End of Financial Year Guides widget! 🆕
End of Financial Year help guides! 📅
Hi everyone!
With the End of Financial Year upon us, we know there's a lot going on.. especially with STP Phase 2 in the mix as well.
I've created a new widget on the Home page and Discussions page which is a collection of our End of Financial Year help guides for all our Reckon software so they're all in one handy place! 😊 Check it out!
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✖ appearing on the Reckon.com website
✖ appearing on the Reckon.com website
Hi everyone,
You may have noticed an ✖ appearing on our main https://www.reckon.com/ website earlier this morning which prevented access to certain areas of the site.
Our team has already fixed this up and the site is now fully accessible.
I'm still seeing the X, what do I do?
ℹ If you're still seeing the X when visiting our site, please hard refresh the page using Ctrl and F5, or clear your browser cache & cookies and the page will return to normal.
Sincere apologies for any confusion this has caused today and if you have any further trouble please let us know with a comment below.
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Bookmarking announcements & posts on the Reckon Community! 🔖
Bookmark announcements & posts on the Community! 🔖
Hi everyone!
Have you come across an announcement, discussion or post that you found important, helpful or insightful and want to save it for future reference? Bookmark it! 🔖😊
You can bookmark any post on the Reckon Community by simply clicking the bookmark icon on the respective post either from the list or within the discussion itself.
The post will be saved to your 'My Bookmarks' under Quick Links on the right hand sidebar. Check out the demo below (click on it for a larger view if required).
To remove a bookmark, simply click the bookmark icon again to clear it.
If you have any questions around this please let me know.
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Email notifications from the Reckon Community! 📧
How to receive email notifications from Reckon Community categories you're interested in! 📧
Hi everyone!
Want to stay in the loop with conversations happening on the Community? In addition to the general notification settings in your Community profile you can also receive email notifications each time there is a new discussion, or even comment, posted in a particular Reckon software category that you might be interested in.
For example, if you want to be notified by either email when a new discussion is created about Reckon Accounts Hosted or the Reckon Payroll App etc all you need to do is go that particular category that interests you and click on the bell icon at the top of the page and select to follow that category then tick the option to be notified of new posts along with ticking the Email Notifications option.
You will then receive an email notification each time a new discussion is created in the chosen category.
Enabling email notifications on Reckon software categories that you're interested in is a great way to stay up to date, keep an eye on what's being discussed and even share your knowledge & ideas with your fellow Community members.
⚠ Just a quick note, ticking the 'Notify of new comments' option in conjunction with Email Notifications will enable email notifications each time a new discussion AND comment is created in the chosen category which may become overwhelming to both you and your inbox. I'd recommend sticking with just the 'New Posts' option.
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Reckon Community: Receiving email notifications for categories I'm interested in
Email Notifications from the Reckon Community!
In addition to the general notification settings in your Community profile you can also receive email or pop-up notifications each time there is a new discussion, or even comment, posted in a particular Reckon software category that you might be interested in.
For example, if you want to be notified by either email or pop-up when a new discussion is created about Reckon Accounts Hosted or the Reckon Payroll App etc all you need to do is go that particular category that interests you and click on the bell icon at the top of the page then you can select the 'Discussions' notification option.
Discussions
If you select the 'Discussions' option you will receive a notification each time a new discussion is created in the chosen category.
Discussions and Comments
If you select the 'Discussions and Comments' notification option you will receive a notification each time a new discussion AND new comment is posted in the chosen category.
⚠ Just a word of warning, if you select the 'Discussions and Comments' option you'll receive notifications each time a new discussion AND comment is created in that category which may become overwhelming to both you and your inbox. I'd recommend sticking with the 'Discussions' option.
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Your Community has a new look! 💥
Reckon Community's new look! 💥
Hey everyone!
You may have noticed that the Reckon Community's home page has a slightly new look and feel! 💇♂️
My aim was to make things simpler and a little less cramped when first landing on the Community home page so you can easily see the latest announcements, discussions and navigate the site more efficiently.
I've made a few changes to the layout, including distinct sections for important info, discussions from categories you follow and most recent discussions along with clear links to other important areas such as finding a Reckon Partner, our Help Guides & more! The sidebar has also been streamlined with links to the most popular Reckon product categories on the Community to help you quickly find the content you're looking for.
Our community is always evolving, and I'm committed to improving your experience. I really hope you enjoy the new look and find it easier to use. There are some further upgrades to other pages on the site in the works so stay tuned!
Its a been a bit of a new undertaking for me and I might not have got everything perfect so if you have any feedback, suggestions or if you notice something isn't working, please don't hesitate to let me know 🙏
Thank you for being a part of our community!
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Navigating the Reckon Community! 🚀
Welcome to the Reckon Community 👋
Hi everyone!
Thanks so much for taking the step to join the Community, its great to have you here! 🙌
I've put together some helpful tips and tricks on both navigating and using the Reckon Community platform effectively. Whether you're new to Reckon or a seasoned user, I hope you find the Community a valuable resource for getting answers to your questions and connecting with other Reckon users, Partners and staff 🙂
Finding what you're looking for 🔍
USING THE SEARCH BAR
You'll find the search bar at the top of most our pages on the Reckon Community and its your best tool to find what you're looking for. Simply type in some keywords or phrase and the Community will present results best matching what you're looking for.
QUICK LINKS
You'll find your Quick Links on the right sidebar and its a handy way quickly access discussions that you've created yourself, discussions that you've bookmarked and drafts of discussions or comments that you've started creating but haven't published just yet.
CATEGORIES
The Reckon Community is organised by categories that relate to specific Reckon products. Each category houses discussions and other content that is specific to that particular product. This way you can view and participate in which the Reckon software category that you're interested in or relates to you.
Check out the 'Explore all Reckon Software' page to see all software categories.
FOLLOW A CATEGORY YOU'RE INTERESTED IN
If you're interested in a specific Reckon software and want to follow the Community activity for it you can do so by following it!
To follow a category, simply click the bell icon and select the follow option. You'll then see discussions only from that category in your My Followed Feed on the home page!
RECEIVE NOTIFICATIONS FOR CATEGORIES YOU FOLLOW
Want to stay on the pulse with what's happening on the Community for a software you're interested in? You can opt to receive email notifications when there is new activity posted in the category by fellow Community members.
Simply select whether you'd like an email notification any time a new discussion is created in your chosen Reckon software category or if you'd like an email notification each time a new discussion and comment is made. This will also automatically add the chosen category to your My Followed Feed on the home page.
⚠ Just a word of warning, if you select the Discussions and Comments option you'll receive an email each time a new discussion AND/OR comment is created in that category which may become overwhelming to both you and your inbox. I'd recommend sticking with the 'Discussions' option.
BOOKMARKING POSTS
If you're interested in a particular discussion and want to save it so you can either refer to it later or easily follow the activity on it, you can bookmark it!
Simply click the bookmark icon in the top right of an individual discussion and it will be saved your bookmarks. You can then access it from the My Bookmarks option in your Quick Links.
How to participate in the Reckon Community ✍
STARTING A DISCUSSION
We'd love to see you jump in and participate! To create a new discussion on the Reckon Community click on the New Post button and select 'New Discussion'.
Start creating your discussion by first selecting which Reckon software category it belongs in using the Select a Category option ie. which Reckon software your discussion relates to.
Give your discussion a clear, easy to understand title in the Discussion Title field then add the main content of your post below that.
I highly recommend that you add lots of detail to your post so that its easy for fellow Community members to understand. If you're contending with an error or issue, please outline the specific nature of it including screenshots where possible.
As they say, a picture is worth a thousand words.. Adding an image such as a screenshot is super easy, just drag your image into the main content field or use the image upload button, check out more info here - How do I add an image or screenshot to my discussion?
You can make the content of your post even more dynamic through text styling, headings, bullet or numbered lists.. you can even add emojis! 😍
When you're happy with your post, click on the Post Discussion button and it'll be published to the Community! If you'd like to save your draft to post later simply click the Save Draft button.
ASKING A QUESTION
To ask a question, simply follow the same steps above, however select the Ask a Question option from the New Post button.
Creating your post as a question gives you the option to mark whether a reply you receive has answered your question and it will displayed as the Best Answer directly below your question when done so.
REPLYING TO EXISTING POSTS
Replying to an existing discussion is a great way to get involved! Simply click on a discussion you want to participate in and add your reply in the Leave a Comment field. Once you've finished, click Post Comment and your reply will be published!
If you responding to a specific comment or post, click on the Quote button. This will add that specific comment to your reply and also notify that fellow member that you responded to them.
@MENTIONING FELLOW MEMBERS
You can also @mention fellow members in your posts by entering @ then their Community user name and select them from the list. Mentioning a fellow Community member is a great way to respond to them or even attract their attention to a discussion you think they might be able to assist in.
REACTING TO A POST OR COMMENT
If you liked a particular post or comment or it helped solve a question or issue you had, give it a reaction and let the community member know! Its a great way to say thanks and share your appreciation for their input.
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Email from the Reckon Community - 20 April
Good morning everyone
Some Reckon Community members may have received an email notification from the site yesterday evening out of the blue without any prompting.
I just wanted to give you a heads up that the email itself is not a scam/spam email but rather it was sent out inadvertently while I was conducting some site functionality testing in the background.
My sincere apologies for the confusion caused around this. You can delete the email outright.
If you wish, you can also login to your Community account and adjust your notification preferences using the link within the email or by signing in HERE.
I am implementing some changes to the site which will prevent this from occurring again in future.
If you have any questions or concerns, please feel free to drop a comment below.
Apologies again and thank you for your understanding.
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Strange Email
Spurious Email.png
Is this a real email?????