Important announcements for Reckon Accounts Hosted 📢

Changes to the fonts available in custom templates in Reckon Accounts Hosted 📄
Hi everyone! To ensure the ongoing security and functionality of Reckon Accounts Hosted, we recently upgraded the Microsoft Office spreadsheet and letter templates integration with more modern technology. This update will affect the fonts available in Reckon Accounts Hosted from 11 December 2023. If you have custom form…
Reckon Accounts Hosted update - Microsoft Office integration 📄⤴️
Hi everyone! Just a quick update about some minor changes to the Reckon Accounts Hosted Microsoft Office integration that have come into effect. We have rewritten the Office integration functionality within Reckon Accounts Hosted to ensure we are able to continue supporting this functionality into the future as we make…
Upgrading to Reckon Accounts Hosted 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Hosted 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Hosted 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. Do I have to finalise the 2022/23 financial year before upgrading to Reckon Accounts Hosted 2023? Our recommendation…

Accounts Hosted

Archives for January 2018

PLEASE CHANGE THE DEFAULT PAPER SIZE
The default paper size is still "Letter" please please Reckon - at least let us choose our default and make it remember our personalised settings - I'm sure most people use "A4" I should have stayed with the Desktop Version - at least we had control over our settings and emails. Thought this would be a simple fix.
BAS report is giving me different figures to my tax detail report
My BAS report is giving me a different figure for GST on purchases to my tax liability report and my tax details report. Could you please point me in a good direction to try to find out where this difference lies? When I printed out the tax detail report I found that the 'original amount' and the 'amount paid' were not…
Wrong payslips being emailed
When I email this week's payslips (after selecting the correct pay date) the system is sending last weeks payslips. I've sent them twice. I'm hoping this issue will be resolved soon so I can send our employees their correct payslips.
Purchase Order to Excel
Hi there, Is there a way to export a "Purchase Order" as an "Microsoft Excel" document? Currently we are saving the PDF's on our server, and sending them [& other files] by email to our supplier[s], but one has recently been asking if we could look to have them sent in Excel format, for easier handling by their software.
RAH API server Cosmic invs not syncing is Maintenance finished ?
Hello API team Cosmic Invoices are not syncing into RAH Accounts Please advice urgently if there is an ISSUE still I have also sent email directly to API Team
Emailing Invoices - Check box keeps clearing itself
The 'check mark' clears when I "SAVE & NEW" - have to go back into invoice and recheck after each one .....
Integration Problem
I have integration with CreataCRM and since this morning's outage, which my Reckon wasn't affected, my integration with CreataCRM was and still is. When I try to sync I receive this message "Error connecting to Reckon Accounts. The file has been authorised however either the login the API is set to use is logged in, or the…
Purchase Orders
EMAILED stamped on Purchase Orders when emailed to suppliers
Reckon Accounts has stopped working.
Hello, I have an issue with my Reckon Hosted Acceounts 2017. I cannot seem to access a particular client. When I try to open it I receive an error 'Reckon Accounts has stopped working'. Problem signature: Problem Event Name: BEX Application Name: qbw32.exe Application Version: 26.0.4002.1300 Application Timestamp: 5940b86a…
$ sign missing from sales invoice in print preview
the $ sign is no longer showing on sales invoices. It is missing from print preview and therefore save as pdf. It was there before update but now it is not. No changes have been made to any settings. Ideas??
Importing Data from Aroflo into Reckon Hosted - Very Slow
Aroflo integration with Reckon Hosted?
Attach a file to invoice before emailing in Accounts Hosted
I was wondering if there was some way of attaching a document to the invoice prior to emailing it from Hosted. Currently I have to download the invoice and email it with the attachment from Outlook, but I would much rather upload the delivery docket and attach it to the invoice. This can occur in Xero quite easily (and I…
Reckon Hosted - Error message this page is not working
Reckon Hosted not opening - Error Message - This page isn’t workinghosted-connect.reckon.com is currently unable to handle this request. HTTP ERROR 502 Is anyone else having issues or is it my computer/internet issues
hosted-connect.reckon.com didn’t send any data. ERR_EMPTY_RESPONSE
I'm unable to log into my account. I understand there was an issue with this 6 days ago and it was resolved, but I'm having this issue now.
EMAIL ACKNOWLEDGEMENT Video How It Works
HOW EMAIL ACKNOWLEDGEMENT WORKS ON MOBILE DEVICE COSMIC INVOICE FOR RAH https://www.youtube.com/watch?v=f2Tiy9jJxq0

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