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Printing Issues - Acrobat Reader
Printing. When I select Print, it says it is printing my report and there is a big delay, Acrobat Reader message - this document is trying to print, do you want to allow this. Select Yes and it will automatically print and won't give you the printer settings options. How do I get rid of the Acrobat message as time…
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Back up
Hi If a client cancels their online reckon subscription - if a back up is saved will the file be able to be opened through reckon hosted still? Thanks
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STP Submission Error
Hi there I have just uploaded this weeks payroll and the following error has come back ATO Messages The following error messages have been returned from the ATO and need to be reviewed. You may need to make changed in your accounting product before submitting again. Error message You have not nominated this software…
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Payroll Tax Thresholds
The increase in Victorian Payroll Tax Threshold for 2018/19 has not been updated in Reckon Hosted. Do we know if/when this will be done?
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Emailing from Reckon has stopped working
I am unable to email from Reckon, has ceased working in the last couple of day. No changes have been made to Outlook or email accounts.
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Email Change
Since the 2018 Upgrade to Hosted when you email and invoice it does just that, sends it out without warning. Previously the email would popup and be able to be edited prior to being sent. There seems to be no warning that an email is about to be sent or has been sent. Can we have this back?
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remove company of gov connect in portal
I need to remove a company off the portal
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Downloading PDF
Hi team, Before the 2018 changes, when I wanted to print any form I usually pressed print and first showed a preview and after that, I could select print or download. Now, it takes me directly to the printing option and if I cancel and download/save as PDF is OK. however, when I try to open it in Adobe Acrobat shows me…
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unable to print the Simplified BAS/IAS report
we are using accounts hosted and have had no previous problems printing but this quarter I go through the normal process and the reports goes to the build report process and then just returns to the Manage Tax screen and no reports printed
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lost phone with MFA code generator
Hi I lost my phone with the MFA authenticator. I can't revocate as I can't produce a MFA? What do I have to do?
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Space key and backspace key not working
Had been working all morning with no issues and logged back in after lunch and if I try and use any of the following keys they do not work. Tab, SPACE, ENTER (Return), BACKSPACE, DELETE. The letter and numeral keys work. No problem with any other web hosted stuff or any other application. For instance they all working…
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Thank you Data Recovery
Thank you Ben at Data Recovery....we had 2 files needing analysis last week. We avoided Data Recovery as such, and are now ready to back-up and upgrade the Accounts Hosted files to 2018 R2. Such relief!
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payment summaries email
I have printed our staff payment summarues fine. Some employees wish to have them via email When I open the email payment summary window. I get a mesage saying 'no employyess have been paid in the given year'. When I open the print payment summary all the employees are listed correctly. Any suggestions welcome. Thanks Donna
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Reckon hosted payslip issue
when I go to select forms to email and pick payslip the list of employees paid in that period is correct but as soon as I change the fortnight date it picks up old payslips even though I am picking the current fortnight. What am I doing wrong, please assist.
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Reckon Accounts Hosted 2018 R2 - Trail balance/Reports - *overflow* error
Trial balance, detailed transaction listing and other reports are displaying an *overflow* message in the "Balance" column of the transaction listing and in the trial balance does not reflect the account at all. I have followed some earlier advise which suggested that the transaction amount be re-entered; the transaction…