-
Writing cheques and paying bills without items
Can I use cheques or pay bills without having an Item? We do not sell-on any expenses but don't seem to be able to write a cheque without an item?
-
Hourly rate is incorrect on Employee Contact List report
We have modified the Employee Contact List report to include the Hourly Rate field. However the hourly rate that is being reported is not correct for every employee. Sometimes it is reporting an overtime rate or another rate but not their hourly rate. What data is Reckon pulling from to report the Hourly Rate (I do not see…
-
Cannot email employees
We have been unable to email employees since the beginning of July. We can send invoices without issue, it is only with employees that we are having a problem. We sent payslips at least weekly until this point. We have tried everything suggested in the community. Is the only way to correct this clicking into "send forms"…
-
Revert from Reckon hosted to desktop mac version (Enterprise - Manufacturing)
Hi, I currently run Reckon hosted but used to be on a desktop version (Enterprise - Manufacturing) and I'm not happy with being on-line due to poor internet connection. Can I go back to the desktop version for Mac? And is there a server version available? Thanks
-
Was emailing payslips and tried to stop the email but now screen is frozen. How can I rectify this?
Was emailing a payslip but then realised multiple payslips were ticked after I hit send. Tried to stop the email but now the screen is frozen and I can't get out of it to move on with other work.. Help!
-
Cosmic Bills Accounts Payable Processing Automated
Cosmic Innovations has now fully covered with innovated AI technology to reduce the task of entering bills into Reckon .And now we have as well Cosmic 1st Cloud Invoice for Reckon Hosted see Reckon Add on for this. Try 100 PDFs and see how long it takes , we have provided sample Pdfs and Sample Trial data files. We can…
-
Unable to exit/cancel out of pop up
I have an issues a few times this week. I am unable to cancel/exit from a pop up (at the moment its my 'Select Remittence to email' pop up. I can select which ones I want, send etc but it wont let me get out of it. So I am unable to complete any other tasks. It happened a few days ago and the only way I could fix it was to…
-
Salary Sacrifice
I have set up a salary sacrifice item in payroll however the debit is going to wages rather than Superannuation expense. How do I change this? Do you have to journal this amount each time?
-
stp
Error message from ATO says software ID wrong and call ATO. I have called and they tell me it is all correct at their end but it still doesn't work.
-
Project box in an Estimate
My client wants the Project box to appear on his estimate. The customisation screen allows me let it appear on the printout but he wants to enter something in that box. The customisation screen does not allow me to tick the screen box. Any reason? Thankyou
-
how can I save a copy of my file to my computer to keep to read without a subscription
We used to use reckon for our accounting but changed to MYOB recently and we don't want to have to keep paying for reckon when we don't use it. Is there a way to keep a backup copy that is readable on my computer and stop the subscription?
-
Trust name on all documents since change to STP
Since changing over to STP I have had to change the Company name in the system to match our ABN which in our case is a Trust Name. How can I place our Business name in Quickbooks Hosted so that this shows on all payslips, remitances etc.?My STP would not work unless the Trust name was in the Company Name and Legal Name…
-
**RESOLVED** Control Panel unavailable - Reckon Accounts Hosted (20 August 2018)
Hi everyone, We're currently investigating issues affecting the Control Panel function in Reckon Accounts Hosted. You will receive an error message similar to the below screenshot when attempting to access the control panel. Logging off active sessions, sharing files & folders and other control panel functions are…
-
Exporting to Excel
I am unable to export a file to Excel. It was working 5 mins ago,but now it is not! I get an error message saying "Excel could not open the data file". I am using XLS as the file extension.
-
I have not used Reckon in about 5 years - can anyone quickly please show me how to generate an aba f
I have not used Reckon in about 5 years - can anyone quickly please show me how to generate an aba file for payroll