Important announcements for Reckon Accounts Hosted 📢

Upgrading to Reckon Accounts Hosted 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Hosted 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Hosted 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. Do I have to finalise the 2022/23 financial year before upgrading to Reckon Accounts Hosted 2023? Our recommendation…
STP Phase 2 Migration Assistant for Reckon Accounts Hosted ℹ
STP Phase 2 Migration Assistant ℹ Hi everyone! The new STP Phase 2 Migration Assistant is the easiest way to get your business ready for the switch to STP Phase 2. The Migration Assistant will be included in Reckon Accounts Hosted 2023 and it will step you through the employee information and payroll items you need to…
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥ℹ
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥 Hi everyone! Welcome to our webinar on STP Phase 2 for Reckon Accounts Hosted & Reckon Accounts Desktop 2023! This webinar will give you an overview of Single Touch Payroll Phase 2 along with a demo of our Migration Assistant specifically for users of our Reckon…

Accounts Hosted

Archives for October 2018

KB - Upload failed error in Internet Explorer.
Please check out our KB http://kb.reckon.com.au/issue_view.asp?ID=5727 if you are getting 'Upload failed' error message when uploading any files into Reckon Accounts Hosted using Internet Explorer.
Cannot upload IIF file Upload Failed error message
Cannot upload new item file in IIF. cannot upload old item file in IIF that was uploaded without problem a few months ago. After 1 second receive 'Upload Failed' error message. Checking community found may because not a trusted site, so I added to the security tab exited explorer and went back in, but error message kept…
deposits
When making deposits into an account is it possible to be able to display the running balance on the screen? Would make it easier to spot a mistake sooner rather than at reconciliation stage.
Bank Reconciliation information missing
I am wanting to re-print the 31/03/2018 Bank Reconciliation but can only get back as far as 20/4/2018. Where is the rest of it gone? We have been with Reckon for several years and I would expect to see ALL ??Bank Reconciliations!
LSL changes
HI, With the LSL changes coming into effect on the 1st November 2018, you will now be able to take LSL at half pay. Can you please advise if there will be an update for QB for this? Thanks Sarah
Part Payment of Invoices
Hi, I have a client that part pay's their invoices. Am I correctly reflecting these part payments under "Customer Payments" and then editing the total in the far right column "Payments"? Is this the correct method, so that when the balance comes in I can then reflect that against the balance? Thanks in advance
Missing Transactions on BankFeed Downloads
I recently "upgraded" to Reckon Hosted, and have had no end of trouble setting up the Bank Feeds, and finding the answers have been very time-consuming (time which I dont have). I have just tried to import transactions for the last 8-10 days in two of my accounts. In one account only 4 transactions came through, but when I…
Can't log in to Reckon Accounts Hosted
I am having trouble logging in to Reckon Accounts Hosted. I got through the initial log in with no problems, but am now being asked if I want to create a new company file or open an existing company file.
How can I export invoices to PDF? Reckon Hosted.
I need to be able to export my invoices from Reckon Hosted to a PDF. How do I do this?
old file is still pending, while latest file shows success straight away
KB - The font is not installed on this system warning appears when printing from Reckon Accounts Hos
Please check this KB if you are getting any warning message that the font is not installed when printing your invoices or other forms, in Reckon AccountsHosted.
How to allocate a general journal to invoices in Reckon Account?
KB - ‘Failed to connect using both WebSockets and HTTPS’ error when logging in to Reckon Accounts Ho
Please check our new KB if you are getting 'Failed to connect using both WebSockets and HTTPS’ error when logging in to Reckon Accounts Hosted.
Business Activity Statement and the W1 Amount
We are using Reckon Online and I was wondering why the W1 amount (Total Gross Pay) in the Business Activity Statement generated by Reckon excludes the Meal Allowance and Tool Allowance yet in the Payroll Summary Report both allowances are included in the total ? I am lodging my BAS through the ATO Business Portal but just…
Can't display Help content properly while trying to learn "How to setup inventory tracking" on Recko
Hi, we are recently trying to use Reckon to manage our inventory. When we open the Help window on Reckons Accounts and search for this topic, contents were either not shown or displayed properly after clicking the "+" button (see attached). We also tried to find relevant Help documents regarding this topic on the official…

Accounts Hosted

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