Important announcements for Reckon Accounts Hosted 📢

Upgrading to Reckon Accounts Hosted 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Hosted 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Hosted 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. Do I have to finalise the 2022/23 financial year before upgrading to Reckon Accounts Hosted 2023? Our recommendation…
STP Phase 2 Migration Assistant for Reckon Accounts Hosted ℹ
STP Phase 2 Migration Assistant ℹ Hi everyone! The new STP Phase 2 Migration Assistant is the easiest way to get your business ready for the switch to STP Phase 2. The Migration Assistant will be included in Reckon Accounts Hosted 2023 and it will step you through the employee information and payroll items you need to…
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥ℹ
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥 Hi everyone! Welcome to our webinar on STP Phase 2 for Reckon Accounts Hosted & Reckon Accounts Desktop 2023! This webinar will give you an overview of Single Touch Payroll Phase 2 along with a demo of our Migration Assistant specifically for users of our Reckon…

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Archives for January 2019

Quarterly cash tax summary gst amount v's the gst cash figure on the balance sheet
Should my quarterly cash tax summary gst amount balance to the gst cash balance sheet at the same period? If I date range the quarter on the balance sheet why would the two amounts differ? If an invoice is raised in that quarter but paid in the next quarter?
Single Touch Payroll - ATO Messages - Error message
Good afternoon Reckon Community,I have been uploading my Single Touch Payroll (STP) files since the beginning of the financial year to the ATO via the reckon portal. And now I have recently discovered that all except the first have come up with the below error message. Please help. Thank you,Darren
RAH API functionality question
complete newbie question alert! sorry Hi, I am wondering if someone could knowledge share with somewhat please. I am not a RAH customer but someone I work with is. Now, I (my company) is wanting better information exchange from one of our suppliers who ?do ?use RAH My company uses a cloud based ERP solution and I do a lot…
Report on INP tax code
I need to run a report that shows all transactions using a specific tax code. How do I do this?
I am unable to access my company data on Reckon Accounts Hosted.
Hi I am unable to access my company data on Reckon Accounts Hosted. I can login and the tool bar is visible but I cannot create any transactions or access the home page.
I need to run a rebuild at every backup
Every time I back up, I get a message that there's something wrong with the data and I need to run a rebuild. Can anyone tell me how to fix this problem?
28 Degrees Credit Card
What is the current protocol for setting up a 28 DEGREES card? Do I use CREDIT CARD or CHEQUE or SAVING when setting this up? Does the card number need to be masked (and if so, what's the masking pattern) or should it be left unmasked?
401 Authorization failed in Provisioning service. User NOT Authorized for file. User not found.
Hi there,1) I am trying to test using Reckon Accounts Hosted Postman Collection, but all of post requests returned this error (401 Authorization failed in Provisioning service. User NOT Authorized for file. User not found.), just except Refresh Token request. Could you please show me how to set the environment correctly?…
Reckon hosted has reset YTD figures on payslips in December 2018 - How do I fix
Reckon hosted reset the YTD figures in December - what has caused this and how can I fix
Reckon Hosted renewal
Reckon Hosted how do I change from renewing monthly via credit card to renewing monthly via eft. I have gone through the control panel and manage users but cannot change the details.
budget set up
columns change size
PLANNED MAINTENANCE - Reckon Accounts Hosted (2 February 2019)
Hi everyone, Reckon Accounts Hosted will be undergoing maintenance next weekend. Maintenance will commence on Saturday night between:* 9:00PM to 12:00AM (AEDT) Saturday 2 February 2019 * 11:00PM to 2:00AM (NZDT) Saturday 2 February 2019 This maintenance period will affect both Australian and New Zealand Reckon Accounts…
Excel - When exporting to Excel I am getting an error "Excel could not open the data file." Can any
*RESOLVED* Reckon Accounts Hosted - Login issue (24 January 2019)
Hi everyone, We're currently investigating an issue where some users are experiencing trouble launching Reckon Accounts Hosted services. Early indication shows that some users may be reaching a black screen after logging in. We're investigating this issue at the highest priority and sincerely apologise for the…

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