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We haven't upgraded to 2019 yet but the icon for 2018 is gone!
We haven't upgraded to 2019 yet but the icon for 2018 is gone!
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Emails from Reckon causing spam emails
Problem below emailed yesterday to advantage@reckon.com; onlinesupport@reckon.com - no response, Called this morning - on hold for 15 minutes. I need to do end of month invoicing and statements.We have had an issue with spam emails advising clients of new bank details or following up payment as per below. Our IT…
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sending email then stop can't do anything
I am sending 32 email of the pay slip, just send 3 and the screen was stop no other action. Now i can't do anything... even can't back to main page... who have same problem? how can I fix it?
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Paying ATO (tax) with credit card
Hi Guys The ATO has been excepting credit card payments for years now, why do you still not have this option available within reckon hosted? Its so outdated not to have this option within reckon, the work around is totally unexceptionable in this day & age. Please address this issue for all concerned! Regards Leanne
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2019 upgrade hosted
upgraded successfully 2018 to 2019 (hosted) on the admin account in single user mode. ....switched back to multi user mode so other users could use file .... other users can't log in. assume other users are supposed to select 'Open Company File' but my QBW file is not there to select???? Help...
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Junior casual employment
Is there a special tax code used for a Junior (16 yrs) who is still at school and is employed casually?
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How can I report a list of employee numbers
Setting up for STP, and note that I need to allocate unique employee numbers. Some of our employees already had numbers, some didn't. How can I generate a list of employee numbers already used (for both active and inactive employees) to make sure I'm not duplicating numbers? I can imagine this is something I'll want to do…
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unable to export to excel
I wish to create an excel file from our customer data base of "lapsed customers". I have added/substracted appropriate fields and produced a large report that I would like to export to Excel so I can eliminate recent customers & produce a mailing list. However, when I press the Export button it asks me to save the xls…
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I don't want the Overdue stamp printed but I do want the Pending stamp printed. How do I fix this?
How do I get rid of the Overdue Stamp without affecting my Pending stamp?
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email in Reckon hosted not working
emailing invoices, statements etc no longer working. I have tried email to myself and I am not receiving either. Nothing has changed in our office environment. Any ideas?
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Is anyone else getting error code 500 when trying to log in today?
Trying to log in this afternoon and am getting the following :This page isn’t workinghosted-connectv82.reckon.com is currently unable to handle this request. HTTP ERROR 500 I need to do some catch up work before tomorrow!
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Excel could not open data file
When exporting report I'm getting the error- Excel could not open data file. I'm using Microsoft 2019 and Opera. This was working for a month ago but when I went to do this month I get this message.
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So sick of trying to upgrade form Hosted 2018 to Hosted 2019.
So sick of trying to upgrade form Hosted 2018 to Hosted 2019. Should be simple process, but not with larger files, and timing out issues. Even bypassing backup and rebuilding first, the upgrade still requires a backup which cannot be bypassed and times out on this. Different browsers and Pcs with different internet speed…
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Overdue appearing on all invoices
Why is this put in default mode? Why not make it an option that we can put in if we want to? I now have to find out how to remove this and presumably do it all for each customer. There has been no proper explanation on how to fix this. I find it very frustrating that computer technicians expect us to immediately know how…