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Backup B:\ drive missing
For the past week, when I've gone to backup my Reckon Hosted account file, the B:\ drive is missing and I can't save my backups. I've contacted Reckon technical support and they are looking into this for me. Has anyone else had this problem and how do you resolve it? It's end of financial year so I really want to backup…
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Remote Area Housing Benefits
How do I set up in Reckon Hosted a deduction of $250 per week for Remote Area Housing Benefits please? I have set it up like Superannuation Salary Sacrifice but the amount deducted is being displayed in the RESC section and it should not appear anywhere on the payment summaries. Thanks in advance.
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Why is Reckon sending me into the 2018 version when I click on 2019 (and have upgraded to 2019 alrea
HelloReckon Community! I upgraded to 2019 two days ago and so my files will no longer work on 2018 (totally fine with this). However, I have now just attempted 5 times to log into 2019 and it keeps sending me into 2018 and telling me I cannot access my data in this version. Any ideas why? Thanks, Daniela
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Templates
I selected Colour Scheme in Templates, Basic Customisation, and a message came up Invalid Font width, Please call Reckon Technical Support. Does anyone know how to fix this?
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reportable employer superannuation
The amount from an employees 2017/18 payment summary is still showing on their payment summary for 2018/19. This year should be zero. Anyone else had this issue?
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Creating Backup in Hosted
Hi, sorry for basic question, but how do I create a backup of my Hosted file?
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I can't see my Company & Advisor details in Gov Connect
I have registered for Gov Connect and added my company which I can see in Gov Connect. When I select Company & Advisor I am unable to see my Software ID number, nothing comes up on the screen. I am using Reckon Accounts Hosted. Please advise what steps I can take to solve this problem.
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importing Customer details from trademe
Do you have any tools for importing customers and address from trademe or tradevine?
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STP Final lodgement error "ATO sent the poll response but the service failed to deserialize it"
I have successfully lodged one of my clients final STP, but another is coming up with the above error message - different file completely. I have seen other older queries here with this error, but haven't seen a solution posted? This was lodged yesterday 27th June 19..
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Hi, I have just set up the Reckon Portal but am still waiting for an email to be able to activate it
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STP Error Message
I have uploaded my STP file and have received the following error - "ATO sent the poll response but the service failed to deserialize it". I have supplied all the details on the portal Chat bar. including the upload that was done along with the ATO receipt number. nearly 24 hours ago, with no reply. Can reckon please offer…
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Multiuser in Reckon Hosted
We have set up multi user in Reckon Hosted. We have the same user name and password, but different sign in's. If one user in using the company file, and another tries to log in, the original user is kicked out. It has only started doing this over the past few weeks. It worked fine previously. As today is the last day of…
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I logon to Reckon hosted I get a message saying the data needs to be updated for the 2019 edition wh
when I logon to Reckon hosted I get a message saying the data needs to be updated for the 2019 edition which we have been using for a year now?
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issue opening company
Tried to log on to our reckon hosted account and keep getting this error code. Error occurred when Reckon accounts tried to create, open, or use the company file. Please try again. If problem persists, contact reckon technical support and provide them with the following error codes (-6150, -1006)
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The default backup location for local backups is not currently accessible | RAHE 2018
When we are backing up Accounts Hosted 2018, we don't see anymore the drive B. It says "The default backup location for local backups is not currently accessible. If you want to change the default backup location, click OPTIONS. We then use the Drive Q:\Upload folder for the backup of today. Is there an issue in this?