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PLEASE HELP! I CANT BACKUP MY LARGE COMPANY FILE TO UPGRADE TO 2019. IVE TRIED EVERYTHING. TAKING OF
I am desperately hoping there is someone who can help me... Ive been trying to back up my file for a week so that I can upgrade to 2019 hosted, with no success. Ive tired running it without verifying the data, saving it in the live folders and on my PC, also just making a portable copy. My file is large, so I need to start…
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How do I delete my first STP entry when it has already been approved by the ATO?
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unable to set up internet access
Unable to set up internet access to enable bank statement access
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STP Error
I have the below error and have no idea how to fix it - can anyone assist?'The element 'AddressDetialsPostal' in namespace http://www.sbr.gov.au/ato/payevent' has invalide child element 'CountryC' in namespace http://www.sbr.gov.au/ato/payevent'. List of possible elements expected: 'Line1T' in namespace…
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Cannot log in
Says I am already logged in and should try another user - found a thread that said to contact support so they could log me out - Support is at capacity and hung up on me - what do I do now!!
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Can't open a company file in Accounts Hosted 2019
I am trying to open a company file in Accounts Hosted 2019 but it is saying that I cannot open it because it has not been upgraded. It has been upgraded though. And it is telling me to restore a backup. Is anyone else having this problem:
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I am having trouble trying to get my BAS report.
I am having trouble getting my BAS report. The report starts building (green bar reaches the end), then after about 300 seconds the box disappears. I checked the Q drive but it does not appear there. This is the first BAS report using Hosted. Is there something different that needs to be done?
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The new TFN declaration form vs Reckon accounts hosted
The new TFN declaration form only reflects 1 option for HELP-VSL-FS-SSL-TSL but Reckon accounts hosted has them listed separately.....which box do we tick if an employee has selected that tax option?
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Single touch payroll error
The first time using STP and when I go in to the portal it shows as pending. I then clicked on detail and it comes up with this message.. When I click on the here link nothing happens. So I don't know what the error is or how I need to fix it. Any suggestions would be appreciated. Than youy Sarah
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Reckon Hosted Email Name
Hi, can anyone please tell me if I can change the name of the account name when I send emails through Reckon Account Hosted. It comes up as as accountshosted@reckon but I would like to change this to our business namename. Thanks!
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ATO Error on STP Lodegment.
Hi, can anyone help, i have submitted the last 2 weeks STP reports twice because the 1st submission came up with an Error. The 2nd submission was Pending, now today they are both coming up with an Error. ATO STATUS Error: Please click here to view ATO response messages. and ATO RECEIPT NUMBER…
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Empdupe file issue
I have processed my year end payroll processes and saved my Empdupe file without issue. However when trying to upload my 2018-19 Empdupe file through the ATO business portal and receive an error message advising that the "Empdupe file size is not a correct multiple of the record length". Any ideas what I can do to ensure…
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Reckon Accounts 2019 R2 not working
I upgrade all my files to 2019 at the start of July and have been using 2019 R2 all month. When I click on 2019 R2 this morning and try and open a file, it gives me the can't open a file because the file has been upgraded to a newer version. It looks like it's trying to use 2018? I've definitely clicked on the 2019 R2…
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Failed to validate Pay run event
I am getting the error message "failed to validate pay run event". I have checked the employee details and there are no strange brackets or quotation marks or spaces and I have added the branch number, I am not sure what else to do? I am using Accounts Hosted.Thank you Diana
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Maximum Super Contribution Base
I have a client on Reckon Accounts Hosted who has some employees whose income exceeds the maximum superannuation contribution base for SGC. How do I limit the SGC accruals in their Reckon file for $55,270 which equals $5,293.40 super per quarter?