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Job tracking software
Hello everyone, could anyone suggest a job tracking software that syncs with Reckon Hosted. We are doing repairs and using Google Calendar at the moment. But as the business grows, it would be much more convenient to sync with a software.
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Multi Currency
I'm trying to set multi currency up but I'm finding it a little unclear for me. The business is based in Australia but mainly (not always) trades in $US. Is the home currency US or AUS? Merry Christmas and Happy New Year
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Company File Duplicated
In the Open Company screen, there is a duplicate of one of our company files. It is impossible to tell from the list, which is the correct file - see below: The first entry is one of our company files, the next two are exactly the same (one being the duplicate) and the last entry is an old file we no longer use. The only…
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Payrun not showing to upload to STP
My payrun from 9/12 is not showing up on the STP . I can't find it anywhere on the Q backup to upload again. The pays have definitely been processed. How can I get them to show ?
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How to add Hire date to payslip
Hi, I have Reckon Accounts Plus desktop and would like to add the Employee Hire Date to each payslip. This is so they understand when they started and that the leave entitlements correspond with their hire date not calendar or financial year. Does anyone know how to do this? I've added a custom field for each employee…
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Setting up Paid Public Holiday Payroll Item that doesn't take hours from holiday leave accrued
Im wanting to set up a payroll item for Paid Public Holidays for staff that don't work on public holidays. I have tried to do this but when I select the new Paid Public Holidays item in their payroll it takes the hours out of their leave accrued. I don't want this to happen. I just want it to be classed as standard hours…
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Super showing on all employees on Pay Slips
Hi. I have a problem. When I print pay slips and/or pay cheques the Superannuation amounts and YTD amounts for all employees is displayed under Employer Contributions on everyone's pay slip . How do I limit the superannuation information to just the one employee who's pay slip I'm printing? Thanks Greg
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STP - Finalisation Errors
Hello, We have finalised our STP for the 2020 year, however the ATO have advised that 1 employee has a Finalised STP and an Un-Finalised STP. The Finalised STP lodgement contains the correct figures, but the Un-Finalised STP is incorrect. The ATO have advised we need to lodged another STP finalisation, but I'm not sure if…
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NO YTD on pays slip
Hi Everyone We completed a rebuild of our data on Friday. Have run the pay slips today and no YTD amounts are showing. Any ideas on how to fix this? Thanks
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STP Submission
I submitted my STP pay run and it came up with "Error" and the detail of the ATO Error report said "Either the ATO is down or Reckon SBR is unavailable. This error occurred this morning, Sunday, 20 Dec 2020. Any ideas of when this will be corrected or what I need to do. Many thanks, Anthony Lee
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GST not ticked when creating invoice from estimate
I use estimates a lot. They are nearly all created with "amounts include tax" ticked (GST) However, if I create an invoice from an estimate line, even though I'm selecting an estimate line that has GST, it opens the invoice without the box ticked. Leading to mistakes. Any idea why the invoice wouldn't be created with…
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Report on Open Estimates/Quotes
I was wondering if there was any way of generating a report for outstanding estimates/quotes that have been issued?
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Client no longer with Reckon needs access to Hosted File
Hi I have a client who used to be with Reckon Hosted but is no longer. Of course, he now need access to the file. How can he have access to the file (read-only)? (I know this has been asked before but I cannot find the answer). Thanks in advance.
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Invoice in lanscape format?
Hi all, just tried to change an invoice template to landscape but can't find where to do this. HAs anyone else done this? Is it possible at all? Thank you Krischan
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Can't download datafile
Hi there, I need to migrate the datafile to another ReckonHosted account, therefore i tried to download the dataafile but encountered the following error.... Does anyone have any idea what is the problem here?