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Processing an ETP
Good afternoon, I would like to source some notes how to process an ETP in Reckon Accounts Hosted for unused 'Time in Lieu'. I will also have hours worked and some unused Annual Leave to payout. Thanks Carolyn
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Invoice Logo
Hi! Since rolling over to HOSTED last week our Business Logo has disappeared from our Invoices?? Any ideas as to why or how to bring back the Logo?!?!
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Reckon now displaying accounts as full name - Want child account only
We have an issue where a Error IIF BILL file was uploaded, creating 2 new accounts. The addition of these accounts seem to have changed the way in which all accounts are now being displayed on transactions, journals and reports. The display is now showing the account name as the parent and child description. We only want…
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Shortcut Keystrokes
Hi I need to go through my suppliers, Chart of Accounts etc.. for each of my clients and make a lot of items Inactive. I would like to create a shortcut to do this and google tells me I can doing Ctlr Tab until I come to where I wish to make the shortcut and then go to the "Shortcut Box", I cannot find what that means/…
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Reckon keeps closing when we enter data
We are using Reckon hosted and lately whenever we enter anything - a bill, invoice, journal, Reckon closes. Sometimes it saves the entry sometimes it doesn't. But we have to re-open the program and login again every time. We have run the "Clean Up Company File", deleted cookies. It is very frustrating! There is no error…
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Your product has expired
Hi, I read on another discussion that once your product license expires there is no way to renew it. I can't seem to find anywhere on this site with information on how to contact someone to pay to have the license renewed. Can someone help me please. Regards, Paul
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Superannuation not Calculating
We have been using Hosted for a few years now and for some reason superannuation stopped calculating for our staff in October 2020. Super payroll items are setup correctly with all different pay rates selected. Each employee has super set up, but for some reason when we do the payroll 0.00 comes up as the super payable.…
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Old inactive employee returning to us
Hi all, I had an employee who resigned and was paid out all entitlements but has now returned to us. Can I just reactivate his old profile and remove his end date or should I set up a complete new profile?
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Increased Salary in one pay slip
I need to increase the salary of our full time salary on the 1st Jan but this falls within the fortnightly pay which spans 21/12 to 03/01 so I need to show one salary rate from 21/12 to 31/12 and then the higher salary from 01/01 to 03/01. They work a 76 hour fortnight. This is in Reckon Hosted. Any suggestions will be…
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I need assistance
Hi, I have tried multiple avenues to contact for assistance but with no joy. We paid for two licences under Reckon Accounts Hosted but can only access the file using one, can someone please assist that we can work in the file simultaneously. Thanks Natalie
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hyperlink
I would like to add a hyperlink into invoices and statement (for payment links) but I can't work out how.
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Disappearing
Hi, All week now when I am invoicing a customer then go back to see that customers prior history there is no such customer
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wages overpaid
We have overpaid a staff person and instead of reducing the next pay the staff member has paid the over payment back to us. How can I reduce his gross wages to reflect what he has returned to us. I have tried to do a negative pay run but it will not allow it. I also tried do a negative in the year to date step with no luck.
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Allocating payment to multi-line invoice
Hi, When invoicing our customer their final invoice in hosted Reckon, the invoice has multiple lines on it, including several credit amounts. One line of which is exempt from GST (tax). If there are multiple lines on the invoice and multiple credit lines including the tax exempt line, the payment does not allocate…
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Previous payrun changed with October tax table update
I am doing our bank rec and noticed our 2 pay runs for early October have been changed to reflect the new tax rates. This occurred after the pay runs had been processed and after the October bank reconciliation. Has anyone else come across this issue? I do recall an verification issue before running a back-up recently &…