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Cut and paste not working
I have just moved to Reckon Accounts Hosted and find I cannot paste using the right mouse click????? Why? Its a web browser so why cant I paste into a field in the browser?
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Memorised Reports
How can I find out which user created a memorised report?
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How do I access Q drive
How do I access Q drive to look at the files stored in there? I am using Reckon Accounts hosted.
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JobKeeper Extension 2 and changes in reporting?
are there any changes to reporting JobKeeper Extension 2?
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Email payslips - backlog of payslips in selection field
We email payslips weekly, and when it is sent it usually removes these from the selection field. I seem to be getting a backlog of emails (which have been sent) and still appear on the selection screen. I can untick them, but then when we go to the next screen they all appear again, which means unticking all and selecting…
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Class tracking on super payments
I have a problem with some of our super payments not tagging to the class that has been assigned to the payroll earnings line. I have tried changing the class on the earnings line to see if it would refresh, and it hasnt. Any ideas why this may be occuring? and how do I remedy this?
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leave loading on annual leave
Hi I paid some employee's annual leave which included annual leave loading. They didn't take the leave so I can credit the annual leave the leave loading doesn't allow me to credit the loading. Please advise how I can fix this?
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OVERDUE STAMP
All my invoices are showing an OVERDUE stamp on them even though the invoice is not overdue. How do I manage the overdue stamp to only stamp invoices which are overdue?
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Font Changing Randomly
My font changes at random increases in size with some parts of the lettering bold. This occurs at random when i move from window to window within Reckon. Also when I hover my mouse over text or tab/enter between fields. I have checked for windows updates. I'm running Windows 10 PRO with Chrome as my browser. My work…
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superannuation
We have had the same problem with super not calculating have corrected the problem and now need to know how to re enter the super not calculated to the employee's payslip
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Need help with Supplier Bills
Hi Instead of entering bills one by one can i enter them in the excel sheet and update via below "import from excel" option?
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Termination of Employee receiving JobKeeper
Employee resigned 04.01.21 and has been receiving JobKeeper. Made final termination payment and submitted via STP. I did not provide JK finish date on this payment. ATO have suggested I do an update event on STP? Or do I do full file replacement? How would I do either of these please? Thank you
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Tranferring company backup file
Hi, I am trying to transfer a copy of the company backup file onto an external hardrive. Not sure if it matters but I'm using a laptop with Windows 10 and Google Chrome. I have the company backup on drive B and can download the file but as soon as I click the the downloaded file (on the bottom left corner) this message…
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Payment Claims
Is it possible to create payment claims to be issued to customers in Reckon Hosted. They are not able to accept Tax invoices for this particular job.
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Single Touch Payroll Multiple Submission
Good afternoon. On 30th December, I uploaded our payrun, then had to do replacement, which I did not click the option for replacement, which lead to two files for that pay period being uploaded. I did upload a 3rd, which was the correct option of "replacement file", yet the 2nd file I uploaded is still on the system. How…