Important announcements for Reckon Accounts Hosted 📢

Upgrading to Reckon Accounts Hosted 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Hosted 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Hosted 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. Do I have to finalise the 2022/23 financial year before upgrading to Reckon Accounts Hosted 2023? Our recommendation…
STP Phase 2 Migration Assistant for Reckon Accounts Hosted ℹ
STP Phase 2 Migration Assistant ℹ Hi everyone! The new STP Phase 2 Migration Assistant is the easiest way to get your business ready for the switch to STP Phase 2. The Migration Assistant will be included in Reckon Accounts Hosted 2023 and it will step you through the employee information and payroll items you need to…
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥ℹ
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥 Hi everyone! Welcome to our webinar on STP Phase 2 for Reckon Accounts Hosted & Reckon Accounts Desktop 2023! This webinar will give you an overview of Single Touch Payroll Phase 2 along with a demo of our Migration Assistant specifically for users of our Reckon…

Accounts Hosted

Archives for March 2021

RAH - Gateway Failed authenticating user token
Every afternoon at around the same time I am getting this problem. I am the only user and there is no one else to log in WHY?????
Using Classes in invoices to get them in to reports
We are using Hosted, When we do our invoicing, we use class to define the contractor that we use for a specific line on an invoice. At times we may have up to 3 different contractors and classes on the same invoice. So, When doing the invoice we leave blank the top class that is next to the customer, but in the line where…
Printing Keeps Failing on Chrome
Hi, Yesterday my colleague was having issues printing - she could't. Reckon looked like it was opening the print page in a new tab - but stayed blank. She refreshed, closed and restarted browsers and her computer. We use Chrome on Mac computers as recommended in the past by Reckons customer service team. The only way she…
RAH Running Slow
having issues with the software running very slowly today and keep getting the not responding error!!
My trainer set up my reports on an Accrual basis but it should have Cash
Everything else has been set up for cash except the reports for my BAS says accrual. How do I change my reports to report on cash? or do I need to write again?
Turn off billable check box on timesheets
Is there any way to disable/turn off the billable check box on timesheet entry?
RECKON HOSTED
A payment that was made in 12/MARCH was deleted after reconciliation. I have re-entered the transaction backdated to 12/MARCH, The Closing balance on latest recon now differs by this amount - What do I need to do to correct this?? Thanks in advance
Spam sent reqesting Bank info
This email below was sent to our customer on the 25th of March...It had all emai signaures correct indicating it was from one of our staff and the sending address was accountshosted@reckon.com <accountshosted@reckon.com> could anyone shed some light or inform me if this is happening elsewhere. And how do we stop this…
Removing supplier credits
Is it possible to delete supplier credits? They have come about form a negative entry in a supplier invoice. I have two minor amounts that I cannot remove from the aged payables even if I use a "dummy" bank account. Any suggestions.
accountant access
How do I Invite ( give my accountant access) to my accounts hosted? thank you
Remove 10% GST from Job Sheet
Hi, Can anyone please advise how to remove the 10% GST from a job sheet? Warm Regards
Copy of Reckon Accounts Hosted Company File to my PC
Hello To be able to create a copy of my Reckon Accounts Hosted Company File to my PC, am I able to download the Reckon Accounts Software to my PC to enable the Company File to be copied to it. Thanks
How do I setup multiple STP entities in GovConnect?
SETTING UP MULTIPLE SINGLE TOUCH PAYROLL ENTITIES IN GOVCONNECT You can setup multiple ABN's/Single Touch Payroll entities in GovConnect within the same Reckon Portal account. This makes it easier to manage and report for multiple entities from one central place and not have multiple Reckon Portal accounts. To add a second…
How do I change my Multi-Factor Authentication phone number?
REMOVING EXISTING MULTI FACTOR AUTHENTICATION FOR SINGLE TOUCH PAYROLL If you wish to change the phone number assigned to receive Multi Factor Authentication codes when logging into the GovConnect STP service you can do so directly from your Reckon Portal account. Check out our help guide below for step by step…
URGENT - Login Failed. This user is already logged into the company file.
I was logged into Accounts Hosted & then it dropped out on it's own & now won't let me log back in. I have logged out by file/exit & then logged out of control panel & even rebooted my computer but it still won't let me back in. I urgently need to process wages.

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