Important announcements for Reckon Accounts Hosted 📢

Upgrading to Reckon Accounts Hosted 2023 - Frequently Asked Questions ✔
Upgrading to Reckon Accounts Hosted 2023 & STP Phase 2 - FAQ's ℹ Hi everyone With the release of Reckon Accounts Hosted 2023, I've put together some key FAQ's on upgrading to the new version and STP Phase 2. Do I have to finalise the 2022/23 financial year before upgrading to Reckon Accounts Hosted 2023? Our recommendation…
STP Phase 2 Migration Assistant for Reckon Accounts Hosted ℹ
STP Phase 2 Migration Assistant ℹ Hi everyone! The new STP Phase 2 Migration Assistant is the easiest way to get your business ready for the switch to STP Phase 2. The Migration Assistant will be included in Reckon Accounts Hosted 2023 and it will step you through the employee information and payroll items you need to…
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥ℹ
STP Phase 2 Webinar for Reckon Accounts Hosted 2023 🎥 Hi everyone! Welcome to our webinar on STP Phase 2 for Reckon Accounts Hosted & Reckon Accounts Desktop 2023! This webinar will give you an overview of Single Touch Payroll Phase 2 along with a demo of our Migration Assistant specifically for users of our Reckon…

Accounts Hosted

Archives for June 2021

Can't open Accounts Hosted file in 2020 R2 - Reckon tries to open in 2021 R2 and upgrade
I am trying to open an Accounts Hosted file in 2020 R2 and when I try to launch in 2020 R2 it tries to upgrade to 2021 R2. I have tried several web browsers and they are doing the same. I've even tried clicking on the 2021 R2 link and it's the same. Please help as I need to finalise payroll before upgrading the file. When…
Tax code
Good morning What tax code do I enter for a casual employee that has been a part time in the past.?
Launching version 2021R2
I would just like to know please am I able to Launch 2021 R2 prior to sending my EOY finalization file for 20/21 year? All pays for the 20/21 year have been completed and lodged but I don't want to send a finalization file until pays are reconciled, and this is done on a separate Reckon file by another person. Thank you.
Submission has been rejected by the ATO
Evening All the payroll entries that I did on 19/6 did not process and showed in STP as "Error". I have looked at previous problem people have had and I can see that my business does have an email address. Do I need to re-entre all of these?? Or am I doing something wrong
Closely Held Employees
It is my understanding that wef 1/7/21 businesses are required to report closely held employees and can do so at time of each pay event. We use Reckon Customer Portal for STP reporting of each pay event. I have just upgraded to Reckon Accounts 2021 R2 and was expecting to see an option or box available in individual…
Reckon Licence - Keeping Data
We are looking at moving away from Reckon Accounts Hosted to another accounting software. How do we retain access to our old Reckon accounts hosted transactions, will we still be able see the file as read only? If we can, how long will we be able to read the data?
Uploading a QIF
I am trying to upload a QIF file that was emailed to me but can't work out how to get the qif bank file into the My Live (Q)? Also is Reckon always so slow and clunky?
migrating two business to new payroll app
Hello, trying to migrate both my business to new payroll app from old stp app. it will only do one business and then says second business is already registered but I am unable to log in and access it. How do I get around this? Thank you
Leave Liability Report
I am having some trouble with my Leave Liability Report. Although there are hours accrued which are showing on the report the $s column is showing as $0.00.
an employee that only works on weekends
an casual employee that only works on weekends and this month they have earned in excess of the 450 threshold isn't calculating super on the amount. Does super apply to them?
Missing one weeks payrun in STP
I have missed one week lodging STP back in March. My YTD totals have updated and balance with figures in Reckon. Do i still need to submit this week as its missing in the ATO Business portal.
can't migrate previous STP date to Payroll App
I have upgraded STP to New Payroll App but it doesn't ask to migrate the date from STP existing employees. How can I do the migration, please?
Changing linked phone number
How can I change the phone number linked to my STP app I no longer have access to the number originally loaded which is where the authorisation codes are forwarded to. Thanks Con
Attaching invoices to Bill window
Did I read correctly that you can now attach a supplier’s invoice to the enter bills window? In PDF format?
I am using Reckon STP Mobile - Months that I updated were included in the Year end total. Wrong.
I am using Reckon STP Mobile - I updated 3 months because of incorrect entries. I am now doing my year end reconcile and it is out exactly by the 3 months of old records that were updated. Is there a way to fix this?

Accounts Hosted

Discussion List