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Invoice printing
I have noticed today, when printing my invoices, the size of the invoice on the page is smaller than it was on Friday. Has something happened to the formatting over the weekend? I print on A4, always have. I have checked the sizing when printing and nothing has changed as far as I can see. Any suggestions why this has…
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Reverse YTD PAYG Tax
Long story short I need to reverse an employee's YTD earnings in a single payrun (for STP). I can reverse the Gross Wages but I am unable to enter a positive amount in the PAYG Tax as it automatically reverts to a negative. Does anyone know a workaround for this?
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PAYG payment summary
Hey Any one know how to fix this one. Have just finalised wages for 20-21. Everything matches with my PAYROLL summary report except one employees Reportable employer super contribution is incorrect. Does anyone know how to fix this?
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Upload Creditor Invoices etc.
When is Reckon Accounts Hosted going to provide for the uploading of Creditor invoices as seen in Xero?
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Inactivity Logout Constantly
Why does Hosted continually log me out - If I dont enter anything for a couple of mins, system logs me out due to inactivity - this is ridiculous!!! It evens does it whilst I am backing up which causes untold grief SO WHY DOES IT CONSTANTLY HAPPEN??
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I have accidentally submitted 2 STP submissions for the same date
I have accidentally submitted 2 submissions for a date in Feb, one of them still has a Pending status. How do I go about deleting the Pending submission??
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how to end free trial early & purchase now
I can’t find anywhere how to upgrade(?) from partly completed free trial, to purchased version? Do I have to literally wait until the 30 days is up before I can purchase? There must be a way to purchase now if I know the product is right for me now, and not have to wait?
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what happens when I don't renew my license
Hi My annual license is due to expire tomorrow. I am not renewing as I am changing to XERO. ideally I would like to have access to my data file and the ability to make entries until after the EOFY. What actually happens when your license expires...is there a grace period at all? Can I renew for 10 days perhaps? Not ideal…
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Superannuation not showing on Payment Summary
Can anyone please advise me on the correct Tax Tracking for Super to appear on the Payment Summary? Above is a screen shot of my present setting, which obviously is the reason why Super does not show. Thank you
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Superannuation YTD incorrect
I am preparing the Final STP for the year and found that the superannuation amounts in Reckon Gov Connect and in the employees balances are incorrect. This has happened due to the client entering YTD figures for payroll. Which I have now deleted I have updated the amount on the Payroll Totals report but how do I change the…
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RESC error
A RESC amount appears on the payment summary for 2021 but NOWHERE ELSE in RAH for one employee. How do I locate the error?
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Reckon GovConnect - file shared with me
A file has been shared with me as I have taken over the payroll. The Software ID is registered with the ATO. When I log into my Reckon GovConnect the file is not showing up in "shared with me". I did create a new file with a different branch number and new software ID which i registered with the ATO. But this file is…
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Changing Product
Hello currently using Accounts Hosted updated from Payroll Premier in 2019. Due to change in business no longer require any payroll features. What are my options for a different, cheaper Reckon product please?
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Frozen
Good Morning I have completed payroll on the reckon 2021. I just went to send the sheets to employees by email and it has frozen the whole screen and now I am unable to do anything. If you close out of it and go back in it just goes to the email employee centre payroll
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New error message when submitting STP file via Reckon GovConnect
Dear All I receive the below error message when I submit the STP file via Reckon GovConnect The value specified for an item does not match the item type (value = "", item type = String, uniqueID = http://www.sbr.gov.au/ato/payevnt:ElectronicMailAddressT) Hint: The actual length is less than the MinLength value. This is the…