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Reckon Accounts Hosted - Problem with generated reports being downloaded /saved as PDF
Hi, I'm running into difficulties with saving / downloading PDF reports generated with Reckon Accounts Hosted. This started happening from couple of weeks ago. First I thought it's a Google Chrome problem, but later we found out that any other download from Google Chrome doesn't have any adverse effect on the system.…
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Importing iif
Hi, just wondering whether anyone else imports data using iif. I've been able to import our invoices from another job-task software which then replicates the invoices in Reckon. Since the upgrade to the current version of Reckon, this is happening, but instead of updating the right sales item, it creates a "bank account"…
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Multicurrency Issues
How does reckon calculate the AUD equivalent of a foreign currency account in the ledger? My USD balance is USD25K. This shows in the register and the bank reconciliation. The set exchange rate is ~1.29 so I would expect a converted AUD equivalent on the balance sheet of about AUD$32K. The balance sheet/general ledger…
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Super
Super is not appearing on the payment summary. Obviously something in setup. Can someone tell my how to fix it please.
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Where do I find backed up files
I have taken over from someone else in doing our accounts. I don't know where to find backed up files. They say they are in areas which are not recognized by my computer.
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Adjusting last FY wages
Does anyone have an idea how can I record payment to employee (Bonus) made in July to be reflected in FY2021?
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Reckon Accounts 2020 R2 Hosted crashing in Customer Center
Hi. We are having problems with Reckon Accounts 2020 R2 Hosted crashing when you try access the customer center. As far as I can tell it crashes on 3 customer records. The crash can be replicated. 1. Open Reckon 2. Sign in as any user 3. Click on Customer Center 4. Select the customer record “AH**** R*****a”. 5. Maximise…
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Reckon meltdown
Hi, This is the 2020 version. Have not yet upgraded to the 2021 version Is anyone else having major issues with RAH this morning? First it said there was an issue and needed to shut down. Then when I tried to get back in, it said the file could not be found. Now it is saying another RA user is currently performing a task…
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STP lodging error
A client has been successfully lodging STP via Hosted up till 13/06/2021 Then on 20th June and 4 lodgments since then we get an error message (that the ATO cannot help us with - even though the message comes from the ATO. The pay on 13th June (successful) is EXACTLY the same as the pays on 20th and 27th - absolutely no…
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End of year pay run Finalisation
Hello, When I submitted my last pay run in June 2021 I forget to set the status as Finalised. How do I fix this? Do I re-submit that same pay run as Finalised or update event. Many thanks Marti Jauquet
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Reckon Hosted - Online Banking
When going into 'Go Online' to access our bank in order to upload an ABA file, a page to log into Reckon or try it for free comes up rather than the list of banks to click on. No longer able to access the bank.
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Item Price List Report Format
Hello, When I print an Item Price List Report, the "description" field is not printing in full. It gets to a point around 210 characters and then abridges with "..." at the end. I really need help to format the report so all of the "description" text is printed. Note the same thing happens when you export the report to…
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Adjust GST error in previous BAS
Hi We paid in invoice of $3,300.00 to a supplier which incl GST (in July 2020). Since then, we've been advised there was an error & invoice should not have incl GST. The supplier has issued us with an updated invoice (no GST). So the supplier will refund us $300 to our account. I believe we now have adjust our BAS (April -…
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EOFY finalisation file not uploading into Reckon gov connet
Hi I have finalized the 20/21 in Reckon accounts hosted and exported the file, when i upload the file into Reckon mygovconnect, it's not uploading anything. It says success at the top bit no file shows up on the list.
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SGC Statement
I had to complete a SGC Statement for unpaid super for some casual employees. This was done by completing the Superannuation Guarantee Charge (SGC) Statement and making payment to the ATO online. What else needs to be done in Reckon Hosted?