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Payroll Summary - YTD amounts not totalling
I am generating my second payrun for the current financial year and have noticed that the YTD Salary & PAYG totals are only showing the current pay cycles payment details. Can someone please advise how to remedy this. Thank you
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how to change a reconciled deposit to a funds transfer
my regular #1 account is reconciled each month, now I have my other #2 account that reconciles every 6 months. I entered the deposit in the #1 account but now I need to enter the withdrawl in the #2 account. Can I unreconcile the account from 6 month ago to chabge the deposit to a funds transfer or is there another way…
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Split bill is correct but RECKON saying not 100%
Split to same amount as debit but Reckon saying not 100% and cannot go any further. Just about had enough of this. * Fixed amounts are applied first, then the percentages are applied to any remainder. - is the line at bottom of page. THERE IS NO REMAINDER! HELP PLEASE I need to get this finished and has taken WAY too long.
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General queries
HI I am doing some research on different accounting programs and was looking for answers to the following Is Reckon able to be integrated with CRM programs is support only available over the phone or are there agents around Australia that you can get assistance from. Thank you
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Cant Print or scroll
Hello , I am trying to print out payment summaries , when the new window opens for me to print , everything freezes , I can't scroll down the page , when I hit print or even try to email them nothing happens?? I try to return to the reckon screen and it is just a blank screen , so I have to shut down the page and log back…
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invoicing
hi Guys two questions... Can an invoice have a zero balance owing box added. I mostly take payment onsite then do the invoice and payment when im in the office. At my end it shows zero balance but not when i email the client. Can an invoice show a running total amount of outstanding $$ for that client.. Thanks Mark
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Annual Leave Accruals
Seems to be every financial year (or update) it seems so muddle with the leave accruals. I run a leave accrual report i can look back and i can see the total hours has jumped up ALOT! (approx 200hrs) This has only happened to a couple of employees. How can I fix this easily?
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leave available not showing on payslip
Hi, the leave available is not showing correctly on the payslip. It looks like it shows what was accrued in that pay, not what the staff member has available. We have all the right items ticked in the template and have tested it by adding all the options and they are all the same. We have tried ring for support, but they…
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ENTER / RETURN KEY
SINCE LAUNCHING THE 2021 RECKON HOSTED IN AUSTRALIA, WHY DOES THE ENTER / RETURN BUTTON ONLY TAB AND NOT RETURN OR ENTER? MOST FRUSTRATING WHEN WRITING A DESCRIPTION IN INVOICING OR COMPLETING AN INVOICE OR LOOKING UP ITEMS ETC. IS THIS GOING TO BE RECTIFIED.
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Payslip Emails
Trying to email payslips for payroll this week after completing update and getting message after hitting send -Please check one or more messages from the list and then click "send now" to send them the payslips aren't even on the list, is there a change I need to make in the employee profiles currently have selected both…
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Adding employee TFN to payslips
Hi, trying to add the employee TFN to their individual weekly payslips that are emailed to them. the field to add on the template is the employee tax reference number but that option is not selectable on the payslip template ? Any advice ? Thanks Lindsay
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STP reporting adjustment
Hi I just went to do a EOY finalisation and have found about 5 descrepencies between the ato and reckon stp uploads. I just want to know if i have to update each discrepency individually as in reupload the stp's that were wrong or can you just make an extra stp payment to adjust the the error
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CLOSELY HELD EMPLOYEES
Our business is setup as a sole trader. We have always employed family members and paid them just like a normal employees and declared their tax like everyone never held there wages from end of year final wage total. Does the new changes to Closely Held Employees mean I have to treat them differently now,
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Tax rate incorrect
I have two employees that receive the same salary and processing this pay run one employee is paying $43 more tax than the other! I have not changed any tax info for this employee, although I have added a super fund. Does anyone know why this may have happened?
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Bank Data Import tab missing.
Hello, I am using Accounts Hosted 2021 R2. Since upgrading to this version from the 2020 version I am missing the BankData Import tab in Online Banking and therefore unable to import bank feeds. Cheers, John