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Hosted downloading payroll files as PDF and won't open
Hi I'm new to Accounts hosted I'm trying to export payrol files to bank When I use toolbar download, files are opening as PDF and wont open any futher How do I fix this and get files to bank??
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Salary Sacrifice
I have set up a salary sacrifice as a new Payroll item. I need to set up a regular deduction on a fortnight pay of $500. I have set this up as a quantity but this means I have to enter the number of quantities every time I process. I have tried amending payroll item so this is not based on a quantity but it still does not…
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Email of Pay Slips not working with Reckon Hosted
All pay slips are selected to "Both" After Selecting Pay slips it then defaults to Invoices and wants to send all invoices back to 2008 all 18134 Invoices. I have been into Send Forms preferences and made Pay Slips the default but the system does not remember and keeps going back to invoices. I have been using Reckon…
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Can you show invoice numbers next to payments on customer statements
When sending a monthly statement to customers which shows invoices for that month along with payments, I would like to be able to show next to the payments what invoice it was for. Cannot seem to do this which is pretty frustrating. Any advice would be appreciated.
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Matching single banking entry to multiple register entries
How do I match my multiple payroll recipients in reckon with a single bank transaction?
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CBA QIF file recieved via email - Conversion fail
I've tried to upload a bank statement in RAH 2021 R.2 through both banking and via utilities also and nothing so far works. I just saw another post enquiring about QIFs recieved via email, which is the case here too and if that could be a factor. The question wasn't directly answered other than to suggest uploading via the…
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"Next job" function missing in Reckon hosted
Hi. We have just moved from Reckon Enterprise desktop to Reckon Hosted. We have a few issues - any advice would be reatly appreciated. Firstly, when entering large numbers of customer jobs with similar details into Entrerprise, we would always use the "Next" button as it retained many of the details. We have noticed that…
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Copy and Paste from external source
Copy and Paste from external source. - Now the clipboard is no longer there how do you copy and paste from external source. ? We have tried all the difference internet platforms as well as CtrlV nothing working, so so very painful. We have lots of data to write up in Inventory items and this is so painstaking long and…
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Cancel Registration within Reckon Portal for GovConnect STP
Is it possible to delete a registration of an entity in Reckon Portal for GovConnect STP - Its been set up under the incorrect log in. No STP submissions have been processed on the registration. Thank you for your assistance
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STP Nil Pay Run for July
Hi, Do i need to process and lodge Single Touch Payroll for a month where there have been no pays? I have received conflicting advice. (I cannot work out how to prepare a nil pay run to enable processing the nil STP)
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Report by account and class
Hi. Is there a way of extracting a report (either p&l or trial balance) by account and class combination. Ideally this would be in two separate fields/columns, with the balance of the combination of that account and class shown in a separate column.
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STP Branch 002 Not Showing Data
Hi I have set up another branch on Reckon GovConnect, to report my STP for my second business, I have registered the software with the ATO, but when up loading the data it say 'success' in the green bar at the top of the screen, but no drafts are to be found. Please note: Yes I have selected Reckon Hosted which is what I…
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COVID 19 snap lockdown - how do I reverse STP lodgement ?
Due to working limited days I run pays on a Monday for the full week and lodge with ATO in advance of payment being made - however due to the snap lockdown a pay has been lodged but will not occur due to our industry being stood down for the week. How do I fix this ?
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STP Finalisation incorrect
A pay run was duplicated prior to year end and the STP finalisation was completed. The pay run has now been deleted in Reckon Hosted. What are the steps to be taken to fix the STP finalisation.
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Email of pay Slips
Good Morning, I am trying to send employees their pay slip for July - I am using Reckon 21. I keep defaulting to invoices and the pay slip form is not appearing - this has changed since the last version. Enclosing some snips of t