-
Checkerboard Screen
For the past 3 days I get a checkerboard effect on the screen when I login into Accounts Hosted. I have tried closing the application, rebooting my laptop. I can't access any accounts because of this. Is this only me or a problem across Reckon ATM. Any ideas how to rectify?
-
Construction closed Stand Down
With the recent Construction closure in Victoria I have to stand down some employees, how do I do their payroll to make sure they are still accruing leave but not getting paid and to make sure STP is correct?
-
Uploading direct banking file to Kiwibank to make payments from Reckon Hosted
I am trying to setup bank payments from our Reckon Hosted in New Zealand. We bank with Kiwibank, can someone tell me first if this is possible? and secondary where I can find literature on how to do this, as https://help.reckon.com/ appears to be mostly directed to Reckon One.
-
Family Trust Fund Account
How do I set up a Family Trust Fund Account in Reckon Premier, and how do I record payments. Thanks in advance.
-
New User cannot login
I purchased a new licence and created a new user, shared company file and added this new user into user with access to the company file. I can go as far as login and when I launch Accounts 2021 it doesn't accept user name or password.
-
Problem viewing the home page
Having a problem viewing the home page on Google Chrome when I log in. Looks a bit like Minecraft??? Any help would be appreciated. See pic Thanks
-
HOW TO CHANGE COMPANY?
Hi, my boss opened a new company and close the previous one which has a reckon account for payroll. now we would like to use new company instead of the previous one from this July, what should I do with this? Thank you very much for your advise. Best Regards, Nicole
-
Bill payment duplicated in bank account
Good afternoon, We have inadvertently duplicated a bill payment in our bank account. Could anyone advise the best way to record this in Reckon Hosted please? The supplier will be returning the second payment to us. Thank you.
-
Error 6177,0 - Reckon Hosted
Hi guys, Today, we have this error message - Error 6177,0. I have gone through the suggestions on how to fix it, the main one being to rename the file as my original is damaged somehow? My issue is, it says to hover over 'companyfile'.qbw.nd - but I don't have a .nd file - only the qbw file that I can find and it says, DO…
-
Leave Liability Report
Hi I am wanting to know if you can change the default settings for a report? specifically the leave liability report. Current when you run a leave liability report it displays various items such employee name, hire date, personal/annual leave balances as well as other $ and other 2 available - what are other $ and other 2…
-
General Ledger
How do I do a General Ledger in Reckon Accounts.
-
Activation of Reckon Account
I renewed my annual subscription on 1 August 2021 and received confirmation of payment by e-mail of 10.45 pm that day. I have just attempted to save a lengthy tax invoice to send to a client but was unable to do so. A message appeared stating my Reckon account was not activated and I should telephone a given 1300 number. I…
-
Combine reports without with zero values excluded
Hi, I combined the TB for few companies but they come with all of the accounts created thus far and have hundreds of accounts without any transactions. Can we filter the combine reports to exclude the accounts with zero values before downloading from Reckon?
-
CONNECTION LOST - ABORT
Connection Has Been Lost - ABORT This week we have started receiving this message a few times a day. Can this please be resolved as this can happen when we are entering invoices/estimates/banking and we loose all the information we have input on those documents. Is anyone else having this issue?
-
Motor Vehicle Allowance doesn't show full quantity on payslip
We pay a daily MV Allowance to an employee and it's normally split across a couple of classes (Reckon Hosted). If we have 5 days for one class and 3 for another, it only shows 5, but the total of $400 is correct ($50 per day). Is there a way to fix this? Thanks.