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Renewal Expired one day ago how to I get access to files and renew for accounts hosted
My account was set up on auto renewal and for some reason it didn't and renewal emails went to junk mail. Can I fix this and get files back asap.
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Managing Users
Due to recent changes in staffing I am updating our users on the portal. Currently we have 7 active licenses out of 10. One of the active licenses is in the name of one of our resigned staff, whereas a nonactive license is in the role name. Can anyone advise how I can switch these licenses to have the role name active and…
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Can I transfer my Reckon portal account to another person?
I'm handing over my job to a new employee. My login to the Reckon portal is my generic email address (e.g. "accounts@") which will become the new employee's email address; can I just edit the account information (name of new employee, phone number for MFA) and she'll be good to go? Ditto for another workplace, but the new…
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unpaid invoices
Can I set an automated email reminder for unpaid invoices ?
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Email customer invoice
When emailing invoice to customer from Reckon Hosted is it possible to attach a document?
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WEBINAR - 2022 Budgeting & Planning with Clayton Oates
2022 Budgeting & Planning Webinar You're invited to attend a value packed training session that will help you create your post pandemic plan. Discover how to design, review and report on budgets and forecasts within Reckon Accounts. Reckon Accredited Trainer Clayton Oates from QA Business and his team have helped thousands…
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Super
I have recently added a new employee and that persons super is going to salary sacrifice. What do I do to correct.
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Company Snapshot causes crash
Hi all Most times when i run a Company Snapshot after being logged in for some time, it crashes the whole system loosing any open work or reports. It seems to work okay if I log in and run the report
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Emailing Remittance Advices
Anyone know how to turn the Preview option off when emailing remittance advices - one of accounts just emails them automatically once the send button activated - the other one we get a preview email of each remittance advice and if you go off the screen you are locked and cant get back to that screen to issue advice. Want…
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Prepayments/GIT - Goods in Transit
Hi Everyone, i have a question on Prepayment/GIT(Goods in transit) , do i create a bank account name: Prepayment/GIT, when I a do a prepayment (partial or fully prepaid). Do I enter a Transfer from my cheque-bank account to Prepayment/GIT bank account. To show money leaving cheque-bank account. Once I receive the actual…
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I've recently moved to hosted and also moved to a MacBook Pro. Reckon isn't recognising my printer?
Can someone talk me through connecting my wifi printer to my reckon hosted program for printing reports? It's not picking up the printer or giving me options to do so. I'm using a MacBook Pro
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Leave Corrections
Hi, there are a few employees where public holidays were entered as leave and visa versa, or wrong hours were entered. At the end of the day, the pay amount was correct, but I need to get the leave balances correct. Do I just manually overwrite the available hours in the employee's information tab, or do I need to enter it…
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Email Invoices
Why is it that when I change the Customer:Job name on a saved invoice it does not change the email recipients when I send it using send forms? And sends to the previous Customer:Job email address instead? (Until I send it again it comes up with the correct recipient.) Is this a glitch?
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Change of bookkeeper - how do I change STP contact details
Our bookkeeper has left and so I need to change our Single Touch Payroll contact details, from his mobile phone number to mine, as he said that a code is sent to the mobile number attached to STP for our organisation before it can be transferred across to the ATO. Can anyone tell me how to do this? I have a MyGov account…
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Leave loading not calculating in Employee Summary area
I have 1 full time employee so this is the first time I calculate and pay him annual leave. He is only taking 1 day of leave (7.6 hours). Under "Earnings" I put his salary and then another drop down box for "Holiday hourly" and put in 7.6 hours under "hours". In the "Other payroll items" box I select "Holiday loading"…