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SPELL CHECK
Hi For the past 4 updates the spell check has't worked. I type up an Invoice and make spelling errors! I click on the spelling tab and the program finds all my multiple errors!! (spelling is not my forte) I choose the correct spelling for each work and click close. A box comes up with "spell check is complete" None of the…
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How to set up email to email Invoices
My emails stopped sending and I couldn't email Invoices. Telstra have directed me to use email@telstra.com to send and receive emails. Could anyone please tell me how I sent this up in Quickbooks. Thank you
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Keep getting logged out
Can anyone shed any light on why my Reckon hosted disconnects me if I haven't been active for a while then will not let me log back in. It repeatedly says that the user is already logged in even when I've totally shut down my computer and tried again. Happens regularly at the end of the work day so there is no phone…
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Best way to record a pay for employee who works 40 hours pw that includes 2 hours RDO accrual
Can someone please advise best way to record RDO accruals for employees that work 40 hours each week and have 2 hours accrued for RDO's. Can you please advise of how to record normal weeks payslip and then the payslip that includes the day taken as RDO. Thank you
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Pay Slips appearing on WWW
One of our employees has discovered two pay slips publicly available on a web site when searching for her name. The pay slips were emailed to her from Hosted on 2020 and now appear on a site https://us.v-sdn.net which appears to be associated with Reckon Hosted when google searching the issue via google searches. How did…
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Leave Accural Error
Can someone please enlighten me on how this happens, and how to have faith that the accruals are in fact, correct?! This only comes to light when an employee takes leave, and I have to tell them they have none available to which they know, they haven't used all their leave.. How do I fix this and stop it from happening…
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**RESOLVED** STP Error Message - "Problem in either VendorInfo or AusKey Credentials"
Hi everyone, We're currently receiving some reports of the following error message being returned on Single Touch Payroll submissions this afternoon (screenshot below). We're currently investigating this at the highest priority. Apologies for the inconvenience caused. Further updates to follow.
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Salary Sacrifice Included in Gross YTD Figure
Help Please...... We are moving over to Reckon One Payroll and I am having trouble with the "salary sacrifice for super" amount being included in the gross YTD figure on the payslip. As far as I am aware, the salary sacrifice for super amount should not be included in the total gross wages - is that correct? If so, how do…
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Reckon website has been blocked by NordVPN
The Threat Protection feature provided by NordVPN has blocked the main Reckon website (please see the attached screenshot). Please liaise with NordVPN to fix this problem.
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STP - ATO Error
Hi, I'm just wondering what this message means and what I need to do to fix it. The link is not working. Thank you.
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BeanWiz Version
Has anyone used BeanWiz? And your thoughts on what it can do? Thank you
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Employee License Expiry
Is there any way we can enter Employee License expiry dates under each employee like you can do with Workcover for Suppliers? We are in the Building Industry and some of our employees need specialised licenses and to manage this easier and more effective it would be nice to pop reminders in..... any useful hints besides…
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Cosmic Mobile Invoice app For RAH (Android) FREE TO ALL
Cosmic Accounting Group with Cosmic Innovations will be giving all Reckon Hosted users completely Free use of Cosmic Mobile Invoice app (Android) About 5 years we did release another version of Cosmic Invoice , unfortunately , we had lots of issues as Hosted Api that time was not fully stable and hence syncing to RAH was…
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Rental Bond
Hi there, I have a new client and he paid Rental Bond from the Trading Account. How should I record the transaction in Reckon Hosted. Do I need to create Rental Bond expense?
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STP Submission error - and terminated employee
Hello all, STP has an error for 1 payrun on 11/2/22, which includes a terminated employee. When I go to do a full file replacement, it doesnt include the terminated employee, but I need to fix the STP inside the ATO. Can someone kindly advise the procedure or point me to the knowledge article on this please?