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Quickbooks Pro Timer
Hi We currently use Reckon Accounts Premier Edition 2019 Desktop which is expiring this year. We are looking to move to Accounts Hosted. We currently use the Quickbooks Pro Timer and import the timesheets into Reckon Accounts Premier. If we change to Accounts Hosted will the Quickbooks Pro Timer programme still work with…
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Super won’t save - new employee
In trying to set up the super portion for a new employee I keep getting the message that “the super details are incomplete “, yet I have every section filled out. It will not save. I’ve tried upwards of 10 times. How do I rectify this?
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Can I replace Company File in RA Hosted
Good morning and thank you in advance Client has a company file on hosted that has errors - transaction not in balance. I have rebuilt the file off line on desktop 2022 - this has no errors. Am I able to delete or download the file out of hosted and upload the new one, so as to only have one file in the Q:. Client is new…
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TPAR Annual Report
Tried to do the report but this error came up on the screen. I have amended the suppliers phone numbers but failed. Please advise. Thanks.
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Finalising a pay that apparently has a terminated employee
I am trying to finalise a payroll that is comprised of two (2) staff. The payroll will not finalise as it has one terminated employee in the pay run. The pay has only ever had the same two employees and both employees show as active, neither have been terminated. Would anyone have any idea what I may hav ticked or entered…
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Customer Direct Debit - only credit card option
In a customers file - payment options - Direct Debit. Why is there only Credit Card details options? We have DDR with bank account details and want to create a bulk ABA for customer payments.
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Bulk Cash sales receipts
Hi I have to find a way to upload bulk cash receipts for our daily Cash sales. We have 32 shifts daily. I need to record Cash receipts for each POS for actual cash, a cabcharge mahcine, a NAB EFTPOS. Additionally we need to record each online payment and each telephone transaction individually. This is so we can reconcile…
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Sales order report
Good afternoon, I would like to run a sales order report that shows the date of the sales order and the date the goods were invoiced. The purpose is to track how many days from the customer ordering the goods to the date we dispatched them. I don't want to have to go back to change the ship date on the sales order after…
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ACCOUNTS HOSTED - Emails Bouncing
Hi we are having issues with emails bouncing when sending invoices, remittances, etc directly from accountshosted@reckon.com. Can this be rectified please?
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Blurry display - Windows 11
I'm having the blurry display issues already mentioned on this site on my new laptop which runs Windows 11. I have tried turning off the hardware acceleration which worked on my old laptop but this fix is not working on this laptop. The only way I can make the display clear is to reduce the zoom to 80% which makes reading…
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Account Type
Hey guys, Trying to convert my chart of accounts from one file to another file, however it keeps coming up with Error on line 362: You cant change the type of an account, I have found the account but when I try to export & delete line it doesn't work. Any other ideas on how I can fix this problem.
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Remittance Advices
I am not certain that Remittance Advices are being produced correctly. In the following example: amount invoiced = $27,223 paid $5,000 previously paying $10,000 on 27 July (as per the example) I'm not sure whether Hosted's Remittance Advice treats the "Balance" as an opening or closing amount but had anticipated that the…
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Collapse or expand accounts
Hi I am running Reckon Accounts Hosted. Our chart of accounts has multiple expense accounts with multiple sub accounts. Is there a way when running a profit and loss report to report only on the main header account, therefore collapsing the sub accounts. Thank you
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Leave balance differ from payslip to leave report
Hi My leave balances differ from payslips to the leave balances report. How do I fix this?
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Import Xero files to Hosted
We are in the process of taking on the financial management of a company that presently uses Xero for its accounting package. We use Reckon Hosted and do not want to have two different packages. How easy is it to import data from Xero into Reckon? Is this possible at all? The actual accounting is pretty basic, just…