Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…
Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…

Reckon Payroll App

Archives for June 2021

**RESOLVED** Payroll App: Error loading pay runs and employee data (1 July 2021)
Hi everyone, We are currently investigating reports of an issue causing pay runs and employee data to not load correctly on the Payroll App. You may encounter screens such as the example below in-app or on the web. Our teams are currently investigating this at the highest priority and we sincerely apologise for the…
Hi I'm having trouble migrating my data from the Reckon STP App to the new Reckon Payroll app.
I can't use the new app as it says that the ABN and branch no. is already registered. My ABN is 70 604 898 414 Help please
stp to reckon payroll
am trying to migrate from stp to payroll. and it is saying my abn and brach number are allready registered abn 50 561 654 967 brach 2 please advise thanks Shane Hill
Cant Migrate From STP App
Failed on first attempt to migrate. Cant rerun as I just get the message ABN and branch number is already registered. See screenshot
Error loading payruns
Started using payroll app basic last week. Last week of the year but didn't see that I had to say it was the last pay run for the year so can't finalize the year. Thought it would resolve when the new year started. Nothing has changed. I still can't finalize. Also trying to process today's pay run and now have' Error…
payruns just fail with no meaningful message
As per screenshots. Because I had a failed initial migration, I had to finish the year on the old STP app. This means that the current app has a non complete year. I obviously cannot finish the year or it will completely stuff up the one already completed as not all payruns are there. I replaced the original employee with…
STP migration error loading employee
Hello I migrated to the new STP platform. I went in this morning to submit my first STP and it says my employee is incomplete. When I try to go in and edit the information I get a message: Error loading (employees name), We are unable to load this employee. Try again. I try tapping the 3 dots in the upper right hand corner…
Payroll App
I've installed the new payroll app and get as far as putting in the code sent via text. I keep getting the message "Something went wrong". Have tried re-installing the app but made no difference. Thoughts?
Migrate from STP to Reckon Payroll APP
Hi, I used the STP before, so I need to transfer to Reckon Payroll App. After I Migrated to Reckon Payroll App, all the information was correct, except the superannuation for one of my staff showed zero. I would like to ask how to fix this problem, or I can leave it, because that's the 2020-2021 financial year , I still…
Unable to migrate across from STP to new Payroll App
I'm having trouble migrating with from STP app to the new Payroll App. Similar to previous threads, it is not allowing me to migrate - reporting that the ABN and branch number is already registered. We may be registered for GovConnect, I'm unsure. Could you please help reset this and allow us to migrate across? ABN 11 142…
ABN already registered
This discussion was created from comments split from: ABN & branch number is already registered.
'Error' message from ATO
Hello and this is all that's needed to finish of my EOY payroll! Today I went to upload this week's (final) pays and found the 'error' message on all of last week's uploads. When I went out and back in again, this week's pays also have the error message coming up. I have had no changes in any of the pays since the pays…
ABN registered
This discussion was created from comments split from: ABN registered.
Re-Migrate data to Payroll
I have added additional data in STP post migration to Payroll. Can this new Pay Run be migrated to Payroll? How do we migrate additional data or redo migration?
EOFY out of balance for employee
Hi I have done a check of the balances for our employees and found that an employee that left in December - his total figures are out - over stated. so I need to do a negative run. for whatever reason, I cant do a negative pay run for him. How do I reduce his total amount for the year? I have gone into his individual…

Reckon Payroll App

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