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Reckon payroll app - migration problem
Hi I've just loaded the Payroll app on my tablet, after previously using the free STP app. I logged in OK and chose to migrate my previous STP info, but that did not seem to complete properly and now I am stuck in the "Something went wrong We can't complete your request..." loop. I was the first time I had logged into the…
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Trouble calculating pay run for STP
Hi , it may be my due to my inabilities but I am having trouble calculating figures since moving to new app . I have to pay employee and did it far easier in old app . I pay them 9200 before tax and super . 920 is taken out for super leaving 8280 of which 2200 goes to tax and 6080 to the employee bank account . I can't get…
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Superannuation
I have been using the STP app on my mobile for last financial year 20/21 and found it easy to use. Have downloaded the new app and want to know how to bypass the automatic superannuation calucalation as we pay our one employee monthly. Very frustrating that you have included this as many people / businesses have different…
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Increasing Super Above 10% Rate
Hi Rav I remember seeing a post saying the Super Guranttee rate can be changed to above 10% however I have tried,i put in my required rate then entered DONE etc but when I go to finalise the pay run and check the amount its still only calculates 10%,I'm I doing something wrong?How should I be doing this? Thanks Frank
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Difficulty lodging first payroll for 21/22
I am having difficulty completing first payroll for 21/22, I have to update the employee details to lodge. It is not possible to put the true information , as there are only @ of us both directors we don't get hourly rates, annual leave, we don't have standard working hours etc etc. I just want to pay a lump sum for the…
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Moved: Adding Salary Sacrifice item
This discussion has been moved.
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Unable to submit the very first payroll
Tried to submit my first payroll but the server is down. Checked the details. All normal
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Not logging in
App was originally linked to the wrong abn. This was fixed by Karen from live chat. But know I can't log in at all. Gets stuck on white screen after I add email and password. Have tried re-installing app.
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How to override Super guarantee amount
I need to be able to override the Super guarantee amount calculated by the app. A staff member is over 70 years old and not eligible for Super (a closely held employee). Perhaps in a similar way it is done with the Tax withheld amount. Thanks.
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Unable to submit STP reports from payroll app - cannot reach server
Hi I am not able to submit pay runs to the ATO from the Reckon Payroll App (basic). I get the message "cannot reach server. The server is temporarily unavailable. Please try again. Thanks Rachel
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Problems with Leave Setup for Casual Employee
When I set up our casual employee in the Payroll App it would not allow me to leave annual entitlement showing as 0 hours and leave loading as 0%. I had to enter a figure for it to proceed. I have the employee entered on the app as a casual employee. The award that we pay this employee under does not have leave accruing…
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First Payroll on new App this FY
Transferred payroll to new app late June 2021. Tried to submit final payroll on new app but could not set amounts. Ended up submitting last 2020/2021 payroll on old app. That application has subsequently not recorded on New app although all other payroll info is on new app. Today trying to submit a new payroll for July…
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Payroll App - entering Date of Birth
Having migrated from the free STP App to the free Payroll App, i wish to note my great annoyance at the Date of Birth facility. Perhaps it is because I use an Android phone? BUT as the Year cannot be altered, you have to tap back Month by Month, which amounts to far too many HUNDREDS of taps!!!!!! (Am surprised the screen…
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Payment frequency categories - too few for Closely Held Payees
In reference to the small number of payment frequency categories (Weekly, fortnightly and monthly) as listed in the Payroll App, I realise this may be based on ATO requirements. However it has been decided, it does not seem practical from the point of view of a Closely Held Payee. The fact alone that this term has been…
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Error messsge
I’m trying to create my first pay run and it keeps coming up with this message hoping someone out there can help me navigate my way through