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Leave entitlement
Please seek advise regarding the leave entitlement, need to make zero balance.
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Payroll App login is failing
I have been trying to login into my Payroll App but keeps failing - username or password incorrect. Tried to reload the app but problem still there. My login to Payroll app (web) with same credentials is successful.
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Payroll not marking as paid
Hi there, I am on the free basic and I have been using the Reckon app on my mobile since migrating from STP in June , never had this issue. So today after I complete the run and try to click on "mark as paid" it says failed to mark as paid ?? Can you help me please
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Reporting additional super
We currently pay staff 10% super regardless of the hours worked each week/mth. In the STP app we could easily manually enter the super amount. How do we convert this into the new app? I can see that the super % can be amended but i can't work out how to correctly report the super we want to pay, when the app will only…
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Salary Sacrifice using the Basic Payroll app
Hi Rav. You helped me out using the payroll app for Reckon which is great. We use the basic free one. Where do l go to report salary sacrifice for super on here? The client l use this app for now wants to begin sacrificing and l am not sure how to report it. Thanks Jules
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Reporting a director fee
I have been advised by the ATO that I need to report a monthly director fee as that, and not as ordinary wages. Is there an employee status listed for Closely Held Employees that also does not require leave to accrue
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Too many fields - how do I input super
Hi, we have a company, husband and self are employees. We calculate wages at end of quarter, no hourly rate etc. and the amount we pay super varies. I just want to be able to input gross wage, tax withheld and super amount. Not as hourly wages, not as minimum super and all of the other calculations. The previous APP was…
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Retrospective Submission to ATO made on STP App (2019)
Hello, Using the new Reckon Payroll App, after migrating from STP, how far back can I get my payroll infromation? I have migrated, but cannot see my payroll data which was entered with the STP app 2 years ago. Thank you
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Pay Run issue
Hi team, just trying to submit our fortnightly pay run but every time I click "Mark as paid", the following error pops up: Failed to mark pay run as paid, please try again! Will await your advice. Cheers
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Login issue - New free Reckon Payroll app
l have download the new Reckon Payroll. l have an issue to login. But l 100% sure my email and password is correct. It always sign in failed. sometime l can login. Does anyone got the same issue like me? Can anyone help me? P.S my password is same as the old STP password. l use iPhone 11 pro Max.
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How do I edit a gross amount in the Payroll App?
This discussion was created from comments split from: Delete/amend payrun on Reckon STP payroll app.
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Payroll App
Hi, I have started using payroll app and noticed one of my employees the annual leave and sick leave was not entered? Where do I go to adjust the leave?
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Payroll App How-To Videos!
Hi everyone I've been creating some short how-to videos for our Reckon Payroll App users that provide an overview and walkthrough on some common tasks which I hope you find useful. There is a brand new sub-category called 'Payroll App - Help Videos' which will be the new home for these videos on the Community. I've linked…
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Employee additional super paid not reflected in EOFY payrun
I have been paying additional super (more than 10% super guarantee) in each pay run using the new customising option in version 2. A simple illustration will help understand the issue. Gross Pay: 9800, Tax: 2591, ESG 10% : 980 Actual super paid using the customising feature (overriding 980) : 1300 Pay run was processed…
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Is it normal for app to have a pay run stuck on processing but ATO portal shows as processed
Is it normal for app to have a pay run stuck on processing but ATO portal shows as processed? I normally get a "Success" response within a few minutes, but this one is now 4 days old. I logged on to my ATO Business Portal to check STP Reporting and it shows up there as Successful so I am wondering if this is an App issue…