Important Announcements for the Reckon Payroll App 📢

Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…
The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App

Archives for December 2021

Payroll app - SGC payments
Hi, I pay SGC quarterly, but just saw that that on the monthly runs (that go to the ATO), 10% of gross wages is listed under "Superannuation" for July-Nov 2021 inclusive. For July to Sept inclusive, should I edit those runs by reducing the super pmts for July and Aug to $0 and tripling what I submitted for Super in Sept?…
Cannot Migrate to the New Payroll App
I've detailed this issue a number of days ago at https://community.reckon.com/discussion/8030762/cannot-migrate-to-the-new-reckon-payroll-app-from-the-reckon-stp-app/p1?new= but haven't received any response from Reckon. I think something server-side needs to be fixed. Is it more appropriate to ask this as a question (I…
Working Holiday Makers - Tax Scale
I have a working holiday maker doing a few weeks casual work as a farm labourer. I have completed her details and selected foreign resident for tax scale. When doing my first pay run the tax amount is not the 15% Tax rate applicable. Do I just override and put in a custom amount or do I have the wrong tax scale??
Cannot Migrate to the new Reckon Payroll App from the Reckon STP App.
When I choose "Yes, migrate from STP app" on my phone, I receive the error "Failed to create gov connect subscription". https://community.reckon.com/discussion/8028983/failed-to-create-gov-connect-subscription recommended to try migration from a desktop browser at https://payroll.reckon.com/login with the same credentials…
About to change details
Good afternoon, You know, every time before we log in the APP, We had to receive a security code by phone then get in, now we need to change the phone number which receive the code, how we should do?
error loading payruns
Hi I am getting a an message 'error loading payruns' I have turned off my IOS device twice and reopened and I still have this message. I had commenced loading a new payrun but decided not to complete it and went back, This is went I received this error message. Regards, Katrina Kelly
Log into Reckon payroll app
Why is my Reckon payroll app asking me to “choose to migrate or am I starting new business? “ I’ve had the app since July when I migrated to it and have used it no problem. Yesterday I logged on and got above message, can not even logout and try again. See attachment
How do I enter negative amounts to adjust prior year entries?
Payroll App does not appear to allow negative entries for processing. I need to update prior year information - reducing already reported amounts.
Change abn number - accidentally input wrong abn number during migration
Can you please change the abn number 51 781 760 841 on my account as I input the wrong entity abn just now during migration and now it won’t let me change it. No stp has been lodged. Change the abn to 60 133 828 721. I was trying to set up the other identity and now have two accounts with same abn. It has stuffed up the…
Superannuation not added to any of my pay runs
The app isn’t adding superannuation to my pay runs. I have three months worth of pay runs and the pay is well over the $450 mark per run for the employee yet superannuation is zero. The runs have all been submitted to the ATO as well. I was waiting for it to automatically add as it says it will once a monthly threshold is…
Doubling up on a Pay Run. Total wages paid for the year are now incorrect.
Hi. Rav can you help? A recent pay run which I completed on the 29/11/2021, which involves only one employee, came back with this message. "Submission has been rejected by the ATO. Either the ATO is down or Reckon SBR is unavailable." I did some research throughout Reckon Community, and it appeared to me, that I just…
Why is the amount of Car Allowance(Non Taxed) always 0
The amount in the Car Allowance (Non-taxed) were always corrected until last month. The Payroll App for whatever reason always change the amount to 0 in the recent pay runs. Could anyone let me know why, please?
Can I use Reckon Payroll on my Tablet while travelling
I currently use Reckon Payroll on my desktop computer. I travel quite extensively (Well used to) and would like to be able to continue to use Reckon but on my tablet. Is this possible, and if it is, what do I have to do to set this up.
100% earning to Super?
I am self employed and and using Payroll Reckon. Sometimes I would like to put ALL my earnings of the month to my Super Fund. How can I do that, to have $0 earnings but $1000 either as "Salary Sacrifice for Super" or "Super Guarantee"? I can manage to do the above as "Salary Sacrifice for Super" but there is always a…
Unalbe to open Reckon Payroll App on my iPhone.
I'm unable to open my Reckon Payroll App on my iPhone. Its been working perfectly until last week. I've deleted the app and downloaded it several times without success.

Reckon Payroll App

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