Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…
Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…

Reckon Payroll App

Archives for January 2022

Edit EOFY 20/21 payroll summary
My accountant has asked me to revise our payroll Reckon submission to ATO because there is a discrepancy in the numbers between our myob payroll and what's been submitted to ATO via Reckon. I was using the free Reckon STP last FY, I moved over to the free Payroll app basic this FY. How do I access and edit last EOFYs…
Entitlements on payslip
Hi, I can't work how to make leave entitlements display on timesheets. Any ideas what I may have done wrong? Part time employee with entitlements set up to accumulate but doesn't seem to be working.
"Migration didn't work"
To the Reckon staff, I am currently trying to log into the newer Reckon Payroll app as the old STP app has been retired, but each time I have tried, I am given the message that Migration didn't work. I have filled in all the employee information such as D.O.B. and email as per the advice of help staff that I have called,…
Can't perform migration task
Hi Rav, I was unaware about the new app. Due to covid I have not had to use the app as we have had no employees for some time I have followed the prompts in order to use the new app however it will not migrate all my previous lodgements. I would appreciate your help getting back on track. Thanks
Payroll migration
Hi I try to migrate the STP payroll app to new one. But it said the ABN is registered. The ABN is 12883390621, Ho Ching Travel Trust. Can you please help. Thank you
Incomplete employee details following migration but nothing comes up on screen when "tap to edit"
I am an accountant with a client using the Reckon payroll app. They used to be in the old STP app and did the migration over to the new software. The employees names came over but the records are "Incomplete" and when you try to "tap to edit" it goes to a screen for that employee which has the tabs across the top but each…
Car allowance
The Payroll app - in past to December, I had no problem in entering $140 car allowance non taxed. Just before Christmas, it wouldn’t accept $140 but did accept two entries of $100 and $40 Now it won’t accept any value under car allowance non taxed?? You type it in and then it shows $0. Help please
STP reporting show blank in gross payment
hi There, My accountant preparing the Company's BAS submission. When they access to ATO to download the STP reporting, one of the event show Blank amount (See attached) And I have checked on my Payroll apps, everything was seem okey. (see attach.) So, I have been Resubmit to ATO twice and still Showing Blank in the report.…
F20/21 change?
Is it possible to make a change to an employees tax for 20/21?
STP migration error loading employee
Hello I am using the STP function on the Payroll App only There is a previous conversation about my issue at: I have this problem also. I am using the STP function only, putting in the details for each pay run, it's a small payroll. The data migrated just fine from the STP app back in June and completed the EOFY as…
Payroll app/desktop
Hi I have the premium plan for payroll. It works well on the app, but when I log in on my laptop my pay runs and employees are not up to date? What am I doing wrong? Thanks Kerry
Stumped about reporting super for STP with Payroll app
Hi, Small business owner (IT), my company will be paying me the cap amount of $27500 in super this FY in 4 quarterly payments. Salary will be paid monthly based on earnings in that month. For example, in the month that I'm paying the $6875 quarterly super, I may have also paid a salary of $15000. I can't seem to break down…
Employee payroll summary - Reckon payroll app
Hi one of my employees payroll summaries is only showing one pay amount since July 2021 yet all the payruns show as done and the stp page shows success on all the payruns submitted. What could be wrong if the total isnt showing on the employees pay summary in the app.
Access to Payroll App accounts on iPhone
For some reason I cannot access my accounts although I put in the right password. rowland.ward@gmail.com annafward46@gmail.com rsw@pcea.org.au Is this a glitch that can be fixed? I can't seem to fix this end. Thanks.
Abn and branch already registered
I went to upgrade from stp to payroll app and the migration failed with this error. Can anyone help please

Reckon Payroll App

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