Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App & Web

Archives for February 2022

new Payrun of 28Feb showing up as an update in STP tab
@Rav noticed a new Payrun done today (28 Feb) showed a report date of 27 Feb in the employees ATO Income statement. Also Payroll app is showing it as an update event of 28 Feb. All YTD amounts are correct. Any thoughts please.
Attempting to create another pay run
This discussion was created from comments split from: How to activate free Basic plan on new Reckon Payroll app?.
Payroll App update v2.19.74 - Improved app handling on incomplete employee set up (IMPORANT UPDATE)
Reckon Payroll App update v2.19.74 The Payroll App has received an update to version v2.19.74 which allows the app to identify, handle and resolve issues with the setup of employees and their info. Some users were experiencing issues with the ability to edit employee details and would encounter a situation where the…
Error loading pay runs
This discussion was created from comments split from: error loading payruns.
Unable to migrate from STP to reckon payroll
Hi reckon, Hope you’ve been well. I would like to migrate from the STP app to reckon payroll app, however I’m coming across an issue where there is no option to migrate. When I click on “yes, migrate from STP app” it says "This ABN & branch number is already registered". It then gives options to sign in with another…
change in employee status
I have an employee who is changing from casual to full time permanent. Do I just edit the status in employment details and the app does the rest in terms of leave entitlements? I am using the basic version of payroll. Thank you in advance for the help, JJ.
Changing email address
How do I change the mail I use to access the payroll basic app?
STP reporting error/ rejected
Hi Rav, I have noticed the totals for one employee is incorrect - it looks like an extra entry has been submitted however upon looking through my pay runs none have been duplicated in the app. How can I amend the total without doing an adjustment? While looking into this I have seen that 9 of my pay runs from the 4th Jan…
Entering pay run in the new reckon app
Hi the new app is so different to the old one. Can I just add gross wages and tax deducted like before without putting in hours worked and rate per hour. As we just pay ourselves an amount not based on a rate per hour. I have not used the new app yet I tried today but could not work out how to enter gross amount and then…
Employees myGov YTD Amounts not Updated
Hi, I processed and submitted a pay run on 14 January 2022 for the quarter ending 31st of December 2021. It was submitted and received successfully. when the employees check on their individual myGov accounts, the year to date figures only show the July – September 2021 payments.The employees here to date figures did not…
change payroll app login email address
Hi, We are using Payroll App basic at the moment with only 2 staff. We sold the current motel business, and going to star a new motel business and will have more staff, and we will upgrade to Payroll Premier after we star the new motel business. Both motels under 1 company name. But the login email address will belong to…
Cannot mark new pay run as paid
I am having trouble marking my pay run as paid today for some reason. I called support and they advised that as I do not pay to use I can only contact the community for assistance. Can anyone help me with this? I have restarted the app a few times and checked for updates but couldn't see any.
ATO Declarations
Hi, Has anyone else noticed after submitting a payrun, the status remains as paid & not done? My last successful payrun was 11 Jan 2022 When I select a payrun that indicates paid, the option to submit the declaration is still there thanks Yvonne

Reckon Payroll App & Web

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