Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App & Web

Archives for March 2022

Overseas travel allowance
Attempting to pay the ATO allowed overseas travel allowance but I am restricted to $3000. Is Theresa way of overriding this as I need to pay more to the employee.
Reckon STP mobile
Hi I sent all our PAYG using reckon mobile for 2021 to ATO. I need the 2021 payg summary for all employees. I didn't proceed with new version for 2022. How can I retrieve information? Thanks
I need to negatively adjust my 20/21 STP totals both tax and earnings. my last run was an update.
Hi There I have a couple of questions I need to negatively adjust my financial year 20/21 totals on advise from my accountant. my last run was an update on the 29th of June 2021 do I just create a payroll run for the 30 Jun 2021? I can negatively adjust the gross by putting negative hours. I also need to adjust the Tax and…
Help please with Payroll APP
Was wondering if someone could help me please I am desperate....... I am using the free app as we only have 1 employee...... I had used the old Reckon easily with no problems BUT I now have a huge problem....... I have done 3 Payruns - September, December and March ( I only do a quarterly run of a few hundred dollars)…
Unable to migrate
Previously used IOS phone for STP app and have tried to migrate to new android phone but system is unable to. Have spoken to phone help line and they were unable to assist and suggested contacting community. Hope you can help.
Employee details didn't migrate
I have migrated our company from STP to Payroll app. The company details have transferred correctly but the employee details (1 employee) did not migrate at all. I cannot add pay runs without the employee details. The app is asking for 'new employee' details but it is the current employee that I need. I will appreciate…
**RESOLVED** Payroll App - Performance issues (28 March)
Hi everyone We're investigating reports of performance issues affecting the Reckon Payroll App throughout the course of the day. Our devs have been working on this and had released some work earlier this afternoon to the app service which we hoped would have stabilised the services however we're still seeing reports from…
Super not being calculated
Using Basic, Superannuation payments do not automatically calculate for fornightly pay nor if I change to monthly payments. There needs to be a facility to enter super payments manually.
How do I delete a draft payrun?
I have ended up with two draft payruns in my Reckon payroll app for the same pay period. How do I delete one of these draft payruns?, Thankyou.
How do I process a lump sum D redundancy through the Payroll App STP data upload?
All my pay runs for FY2022 have been successful, showing on the ATO STP list, except this last one where there is no PAYG associated with the redundancy payment. Any clues would be appreciated
STP 2 & Reckon Payroll App
Hi Rav, I just received my ATO client list and it advises me the l am not reporting STP 2 however l thought when l upgraded the old payroll app to the new one that this was compliant with STP 2. I have been separating the annual leave, sick leave etc what ever makes up the gross amount so thought l was already reporting…
1 deleted pay still showing on ATO STP my gov. How can I fix, please help?
Hello A pay was created in the free payroll Stp as normal. As it was the completely wrong date (in the future) the person deleted the pay on the free payroll reckon stp app. (yes I know they shouldn't have done this) The pay/stp is still showing on ATO STP my gov. The pay is not showing on the reckon app because it was…
STP lodgement declined by ATO
Hi, My STP lodgemnt has been declined by the ATO with the following message: The value specified for an item does not match the item type (value = "-1000", item type = Decimal, uniqueID = http://www.sbr.gov.au/ato/payevntemp:GrossA) Hint: The MinInclusive constraint failed. The software I am using is Reckon One Touch…
Blank white screen, not responding
I tried to open the app on my iphone ( as usual , after entering password, the screen went all white and does not respond . Nothing brings up the app , have closed the app and tried again , just get a blank white screen
Revoke MFA for STP App
Hi, I need to revoke the MFA for my STP App. I no longer have access to the phone number that was linked to my account so I can't use my app. I have contacted technical support and they advised I must communicate with the team via this method. Can you please advise how I can revoke my MFA? Thanks

Reckon Payroll App & Web

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