Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…
Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…

Reckon Payroll App

Archives for April 2022

Terminating with unused leave (app)
Hello Reckon. Appreciate this forum appears to be for desktop users, but I can't find help for the payroll app (not premium), which is the only one I use. I am trying to make a payment for unused annual and LS leave, but can't find any categories for that, or final payment flags, or any way of avoiding super on leave (as…
Tax 2020 - 21
Hi, I am behind on my tax return, and trying to find out how much I reported to ATO that I paid to my employees. I used the free single touch payroll to report, and as it is now no longer in use, how can I access my reporting. thanks Kerry
Adjustments didn't migrate
The adjustments I made in the old STP app have not migrated to the new Payroll App. I can't log on to old app to complete EOFY
Wages
When entering cheques - in banking for the quarter (which are actually direct credits), I accidentally entered wages 1 fortnight forgetting that this is done automatically at the time of processing wages. Then when I was reconciling, realising the entry had been duplicated, I deleted the incorrect one ie the paycheque one…
July 2021 payroll
Hello, I submitted the July 2021 payroll under the STP app. Then I tried to submit it again under the new app but it double counted. So I have left the latter in draft form and the YTD salaries and taxes are now correct. So has the ATO receive the the July figures? Thanks.
Superannuation YTD does not agree to the total of super submitted each month
Hello, We are a family company of 2 employees and I have to override the auto calculations for superannuation. My YTD figures do not agree with the total of the monthly contributions. Thanks for your help.
Failed to create pay run
I am trying to create a new pay run on the app, however after I add the employees & click create I get the error message. "Failed to create pay run" I'm not sure if it's a glitch in the app or on my phone. Any ideas? I have tried mutiple times & updated the app & the same issue occurs
EOFY gross salary error
EOFY payment summary has been submitted via the Reckon App but the ATO portal still indicates that the EOFY submission is still unfinalised. Additionally the gross salary figure on the ATO is different to the gross salary figure on the Reckon EOFY statement. Also the payments in the STP are different to the pay run…
Can't log in to Payroll Web via https://portal.reckon.com
I have attached a screenshot of the error message that I get when I attempt to log in to Payroll Web via the Reckon Customer Portal. The error message appears to be {"message":"Forbidden"}and comes from https://portal-backend.reckonapi.com. The same error occurs whether I'm using an up-to-date version of Firefox or…
How do I view my previous entries in the STP app?
When I open the STP app, it states as follows: "The STP app has been retired...". There appears to be no way that I can view the entries that I have entered previously. I have already started using the Reckon Payroll app. However, I can't remember if I migrated the data from the STP app into the Payroll app. What I do know…
YTD
Hello I make payment for staff for 10weeks but the YTD shows 11weeks total amount I don’t understand YTD means the total amount that I paid is that right? Thank you
Annual payment
Hi hopefully someone can help. I have in the past done just one annual payment for one employee. Now that the app has been updated I can’t do this maybe someone out there can give me guidance on how to achieve this
Migrating to the Payroll App
This discussion was created from comments split from: Can't Migrate Data from STP app.
Need to delete all my STP entries
My Reckon Payroll App is registered at Branch 2 with the ATO. It should be Branch 1. I need to void all the transactions I have lodged and start again. Can you tell me how to do this please.
Payroll App Keep frozen.
Hi Rav, I was send email to you guy a couple of week ago about the Payroll App keep frozen every time when i input payroll data every fortnightly. . Some time i did two or three employees data, it will be frozen few hours . we only have 10 or 12 employees payroll. can take me two days to finish STP. I am paying $9.99/ per…

Reckon Payroll App

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