Important Announcements for the Reckon Payroll App 📢

Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…
The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App

Archives for May 2022

Additional Employer Super
I have asked this question several times now and the last time I asked was nearly a year ago and was informed the matter would be addressed and rectified. I have an issue with the payroll app and the way the super item is set up. There are only 2 options...1 is SGC and the other is Salary Sacrifice. There also needs to be…
STP Swap from App reporting to Reckon Accounts
Hi All My client currently reports STP through the APP as their software was not compliant, we have now upgraded to 2022 and would like to know how we swap from APP to Reckon Software reporting via Gov-connect. Need to set up by July 1 when payroll YTD figures are cleared. Thanks in advance Tania Wilson BTB Business…
Second Account
I have just set up a second business. How do I set up a second account in STP Payroll app?
current version of the app ?
I am a little confused with the STP 2. As i received a letter from the ATO, which state "You need to start reporting additional information on or before each pay day. This is known as STP Phase 2." However i thought i was already doing this can you please confirm that the current update of the basic app is version 2.22.16…
free pay roll app
I am a little confused with the STP 2. As i received a letter from the ATO, which state "You need to start reporting additional information on or before each pay day. This is known as STP Phase 2." However i thought i was already doing this can you please confirm that the current update of the basic app is version 2.22.16…
Employer Additional Superannuation
I have reckon (basic) and I need to add Employer Additional Super to my payroll. Can I do this on the basic (free) app? And if so how? Thanks Lisa
Page is not loading after signing in and entering the code
Hi, I tried logging into my reckon payroll account to add a new payrun and was able to successfully receive a text with the code to enter into the app but after entering the code and confirming my identity by scanning my fingerprint, the app only continues to show a loading screen. The same problem also happens when I'm…
Pay summary on Single touch payroll app and Reckon app
Hello, I have a question about an incorrect pay summary on the Payroll app. There is a discrepancy between the total gross pay that has been registered on the app and what has actually received by one of our staff, during the 2020 July – 2021 June financial year. During that period, we were submitting payrolls using the…
STP
Hi We are a Not for Profit and employee only one staff member. We have just recently registered the software with the ATO and want to update Reckon with past payments. How is this done?
Additional employer super (RESC)
I note that Rav (community administrator) has in the past stated that work was going on in the background to allow employer additional super to be entered into a pay run, has this been implemented and if so how do I get to report this in a pay run? I would like to get this done before the end of this financial year.
ATO pay event not showing in STP
HELP Please. Our accountant has sent me a .csv file uploaded from the ATO showing a pay run dated 26Jun2021. The ABN is ours and the submission ID was verified with the ATO yesterday. HOWEVER this pay run does not appear our end and I have zero recollection of entering this pay run which is even more absurd. I have to…
Error ATO business portal
Hi Rav, After printing my STP figures from the ATO business portal for Qtr 3.22, I have noticed 2 dates are incorrect and the figures for one of the week are incorrect or one employee. My wages figures from my Reckon Accounts and the STP app agree. Do I need to take this up with the ATO or adjust when I prepare the end of…
UNABLE TO SIGN IN HELP!!
Hello, I am unable to sign in to my app to access my information. I have been able to do this until about 2 months ago. I open the app it asks me to migrate the data (even though I've already done this), I say yes as the only other option is "no I'm setting up a new business". The next page it says this ABN and branch…
STP status of processing for several submissions - what do I do?
In the Reckon payroll app, I have several payruns that have the STP status sitting in 'processing'. This has been for a few weeks. Occasionally I have noticed they stay as processing for a day, but never for this long. Can someone suggest what I do?
Cannot reach server
This discussion was created from comments split from: Unable to submit STP reports from Payroll app - Cannot Reach Server.

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