Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App & Web

Archives for July 2022

ReSubmitting new EOFY report with no wages
Hi, I am the director of my own company but being paid as an employee, we have ceased trading since 30/06/2021. I have amended and resubmitted all payruns for 2022 financial year to $0 as I am being paid out diviends not as a employee. Now I am unable to resubmit my EOFY report as it says I have no paid employees. Please…
STP REPORT INCORRECT
2021/2022 STP Report has 2 errors: does not include the updated event figures there is a random event which was not entered so unable to delete The Payruns are correctly entered and the 2 employees EOFY balance just not the report? Thank you
Changing dates for 2022/23 pay run created in error
This discussion was created from comments split from: Resubmitting a pay run on wrong date.
EOFY Submission
Hi My app has sent a summary to the ATO for 2021/22 for one employee. The employee has two amounts in their ATO MyGov portal from me as the employer and I cant the get the second one Tax Ready. I suspect it may be becasue the employee is set up twice in the app which happened when I switched to the new app.
Is Super included in my Salary
I am confuse. I do salary sacrifice for Super Contribution. Does this super amount go to my gross salary in STP? Does the mandatory super also go to my salary in STP? I am confuse as none of the super amount has to be reflected when I do my IAS (Income Activity Statement) in ATO Business Portal.
EOFY report totals incorrect
My Gross pay and tax withheld are showing incorrect totals but my superannuation is correct. I have triple checked all my pay runs and they are correct. How can I get the gross pay and tax correct?
Payroll app keep logging off
Even I have activated face if the payroll app keep logging off every time and then I need to manually log in get code and enter to login. Can you please check how we can make sure once Face ID activated it should just log in
Not loading Payruns
Hi I am getting an error message that says " Error loading Payruns". Can anyone tell me how to fix this problem?
**RESOLVED** Error loading pay runs - Payroll App (27 July 2022)
**UPDATE** This issue has been resolved and the pay run list will populate normally. Please close the app in full ie. close it and swipe it away from any other apps currently running on your phone. Relaunch the Payroll App after 20-30 seconds and login as usual. Your payrun screen will be back to normal.…
Employer Reportable Super Payments
Hi, Can you please advise me how to add Employer Reportable/Additional Super Payments into Reckon Payroll App? I have looked and there appears to be no item to add this payment under.
Editing Superannuation entries
Wondering how to edit superannuation entries on payruns as well as on the EOY summary. It's automatically calculated at the moment.
STP submissions rejected by ATO
Hi Rav, I have just realised that all my STP submissions for 21/22 were rejected with the comment (see attached) I have a pty ltd company of which I'm the only employee. So I've entered my super as Super Salary Sacrifice an have zero under Super Guarantee . Has this caused problems? How do I fix the error? Thank you!
Unable to login my payroll account
Hi I’m having problem login to my payroll account. Seems like my name or email was listed as an employee .maybe this the reason why im unable to login to my account as an employer. need help asap. Much appreciated
Earning Items for IT Contractor
Hi Guys, I am a contractor and I have my own PTY LTD company. I am an employee of my own company and I need to report STP. I have subscribed to the Payroll App to do this but none of the earning items seem to fit my model. Therefore each week there may be something similar to the following: Income: $6,630 Less Expenses: -…
Pay runs and EOFY
This discussion was created from comments split from: EOFY Issue.

Reckon Payroll App & Web

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