Important Announcements for the Reckon Payroll App 📢

Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…
The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App

Archives for August 2022

Log in
Hi, When I put my Log in details in App it says it has sent me a 6 digit code to my mobile but I am not receiving it. The mobile is correct and I have always received the code but not this time for some reason
EOFY
Hello, I have sent the EOFY report to the ATO but my income statement still reads "Not tax ready Called the ATO and they haven't received it. Have I done something wrong? I called and got help to do this at the time.
Login to STP App - access code
Due to work from home logistics as opposed to original start up - access code for logging in goes to the originators phone (which is offsite). Is there any way that the access code can be redirected to bookkeeper's phone? Depending on the above, if the answer is NO - what limitations do we expect if we have to create a new…
STP App from 01.07.22
We have been using the STP App Basic for a very small payroll function, commenced 01.07.2019. Now, with the new year and the various discussions around compliance of STP2 and the deferrment arrangement with the ATO, we are unsure whether the App is compliant enough to continue using like last previous years, OR do we wait…
Wrong ABN
Hi Ive just realised I entered a incorrect ABN and have sent off some payroll and a Eofy is it possible to wipe everything and let me start fresh. If not what process do I need to take thanks
EOFY reconciliation
Hi Rav i am having trouble locating the option to complete my STP finalisation reports in the Reckon payroll app Do I have to upgrade to the premium version? I didn’t last year. Appreciate your assistance as I need to get it done ASAP as ATO are reminding me. many than,s Margaret Hill
FaceID, 2FA, and username/password Login for iOS
Hi, I seem to be having a different login sequence from week to week, session to session. I am sometimes asked to login with the username and password, sometimes with Face ID and 2FA. Last week when I used it I toggled Face ID to be on, but it seems to switch it off on it's own. I am running version 2.24.45, on iOS version…
Superanuation for the last FY payslip is extra to 10%
Hi, I have 2 employees whos super is not exactly 10% of their gross. To amend this is extremely difficult or confusing. Just changing the 10% default just goes back to 10%. How do I show instead of paying SG super of of $144.20 to the last super paid SG of $145.10???? I saw someone else posted a similar problem. You posted…
Adjust Superannuation Total in EOFY
Hi Reckon My fortnightly payruns include a super contribution which is not 10% of salary - easy, I simply adjust the rate % to get the total I need. However, although all 26 pay runs show this amount correctly, the EOFY report has not added them up, instead showing the 10% total (which is not what I paid). i can find no…
EOFY totals higher than STP lodged amounts
Hi, Trying to work out what is going wrong. STP amounts in app and in the ATO online services match my MYOB figures for employee earnings. When I go to submit EOFY it is much HIGHER than what it should be. I have read other posts of being able to add income but cant see where I can fix it when it is to high. Have spent…
ABN & branch number is already registered
Hi Cannot migrate app - getting "ABN & branch number is already registered" ABN 66055286612
EOFY finalisation
This discussion was created from comments split from: EOFY in the Payroll App.
Cannot Reach Server
Hi, I am running Reckon STP on my phone. I am trying to submit my end of financial year statement. I keep getting a message on my phone every time I lodge saying cannot reach server. I have called the ATO and made sure the branch number is correct and that they have my software registered on my account. My ABN is 32 613…
Super
When I do my weekly payruns, the super is not calculating at all, can anyone help me please? Barb
EOFY in correct
Hello There I had submit EOFY to ATO alredy but Gross pay and tax withheld are showing incorrect totals.What can I do now? or How can I get the gross pay and tax correct? and Can I resubmit EOFY again? Thank you porntip

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