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Pay run summary showing 0 as gross
Hi. I have one employee. First time submitting a payroll and STP via the free app- have free access to premier for 3 runs. She has been paid and received the payment summary via email which is showing the correct figures for net, tax, super and gross, however, on the pay run summary that I see on my phone it says the gross…
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Correcting a mistake in EOFY STP report for 20/21
Hi Rav, My accountant has alerted me to an issue with my 2020/21 STP submission. (Yes I'm late getting the return done for 20/21) This was done in the old STP only app from Reckon, so no Pay Runs exist for it. After analysis it appears there was a double up in my earnings figure on one month, but the STP entry for that…
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Unable to login to https://payroll.reckon.com/login
Hiya, Issue: I'm trying to login into 'https://payroll.reckon.com/login' however the 'Log in' button never changes from grey and when I click it anyway it just resets the page (the email/password input is blank, and no errors come up to indicate what might be the issue) I've tried on my Windows computer using Microsoft…
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Problem after migrating from STP
Hi, I find that the EOFY figures for reporting 2020/21 are exactly twice what they should be. Is that because of the migration from STP to Payroll? What can I do about it? Any suggestions? Thanks in advance! 🤔
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Creating a custom super item in Reckon Payroll Web
Creating a custom super item in Reckon Payroll Web You have the ability to create various superannuation-type items in Reckon Payroll. The available superannuation types are; Super Guarantee Employer Additional Productivity Collective Agreement Salary Sacrifice Member Voluntary Spouse Deduction Creating a new Custom Super…
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Finalise STP
Hi there, How can I finalize STP for an employee? Thanks Lola
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To combine the numbers from FY22/23 into FY21/22
Dear Payroll community, Hi, I want to combine numbers from FY 22/23 into FY21/22. Because I submitted the last pay run in the last few months. So, maybe that effected to the end of years finalisation. Could you please help me to combine numbers from FY22/23 into FY21/22. So, I can creat the EOFY report. ABN 62 168 964 958…
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Creating an employee super fund in Reckon Payroll Web
Creating a super fund and assigning it to an employee An important part of the payroll process is the ability to assign your employee's choice of superannuation fund. You can now set up Australian Prudential Regulation Authority (APRA) and self-managed type super funds in the Reckon Payroll App (Web Access). We have broken…
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Tax Free Earning Item - Gross Payments Don't Appear
I have a single employee earning less than the tax-free threshold. Because the "Ordinary" earning item results in tax being deducted, I created a new earning item and set the Calculation method (under the Tax applicable checkbox) to Tax Free. Although no tax is deducted, each Pay run summary where this earning item is used…
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EOYF report go to wrong year
we have 5 wage payments (pay run) for financial year 21/22, but at EOYF 21/22 report shows no paid employees, then we found out actually the summary goes to EOYF 22/23, this means the summary goes to complete wrong year. The pay date and pay period are all correct, How to fix it, is anyone can help? Thanks
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How do post additional super
I paid an employee a bonus in December and also paid them the related super guarantee amount. Added Bonus did not apply super automatically and now I need to add that super amount before EOFY which is out by that amount. How do I do this as the only super adjustment appears to be the percentage?
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Lost Pay Run
Hi Community and Rav, I needed to add a salary sacrifice I missed in Jun pay run. Reverted it to draft and I think cancelled it as lost the plot and decided to rethink it. I now find that June pay run is missing from my pay runs (still there in submitted STP tab as "Success"). Also, looks like the June amounts are not in…
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The EOFY report for 2022-2023 incorrect
Due to adjustments and incorrect supa calculated in the Payroll app, I need to update the EOFY data. But I see spimning symbol for a very long time. Does it take 1/2 hour to update EOFY report? Plus Super Guarantee is set at 10.5 % but SG calculated is incorrect. How do ypu fix that for each pay run?
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EOFY report wrong
Hi there I do the books for my solo trader husband. I do payroll for myself quarterly. I did the quarter for Apr to June 2022 in August,with pay dates last financial year. I went to do the end of financial year report, but it has put the last quarter pay into 2022-23 eofy report, not 2021-22. I don’t know how to fix it.…
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Cannot log in to the Free App now.
I have been using the Free STP for 8 months now - only have 2 employees and completed q1,q2,q3 without problem. 1 week ago I tried to access STP for the final quarter. Normally it went straight to the +pay runs but asked me to log in which I had not done previously. I tried everything but kept getting Reckon which I…