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I cant edit a payrun
Hi, i cant edit a payrun - it says success, and when i go in the payrun, it gives me the gross totals but i cant see the individual's gross and tax. I need to edit a few of the payruns as they have been sent twice to the ATO. I've checked out your videos and the payrun wont open up to the individual employees
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Please restore hourly rate back to 4 decimal places
In the last version 4.0.2 the hourly rate went from 4x decimal places to 2x decimal places which means the only way now to have the correct payment amount is to alter the hours worked which I cannot do. Now all the payment amounts into the employees bank accounts have extra cents in there instead of an even payment amount…
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Error 1920
I have a new computer and am trying to install Reckon Accounts Plus 2022 which I have used on my previous computer. Keep getting Error 1920 when install gets to Reckon Payroll App. Have deleted downloads and reinstalled 3 times after restarting but same outcome.
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How do I delete the last 6 pays entered. They were paid from a different ABN,need new Payroll a/c
The last 6 pays entered were paid from a new Partnership Account which has a different ABN. How do I delete these pays? I need to open a new Payroll Account for the new Partnership to enter these 6 pays. When I try to create a new account I get the message "Couldn't create Account..this could be a temporary issue"
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ATO error rejections - SalSac of 100% of income for one staff member
Dear Rav, I am not sure whether you can help with this one? Please find attached two pdfs of error status' which I have just seen related to a single staff member of mine who wishes to salary sacrifice 100% of her earnings. My accountant tells me this is quite legal, and I now must find a way to make the STP submission to…
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Is there a server problem with access to Reckon Payroll, including password reset at moment?
Message is: Couldn't create account This could be a temporary issue, please try again.
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Doubled up on sending payroll declaration to ATO in Payroll app
Hi Can someone assist me? I accidentally pressed the declaration button more than once when sending last weeks payroll summary to ATO via the payroll app. So now I have 3 entries in the ATO online stp records . Is there a fix for this? Many Thanka
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PAYROLL SUMMARY REPORT DOES NOT MATCH THE REPORT SUMMARY for 2021-2022
can you advise, the Payroll Summary Report is correct, but when doing STP Finalisation the income is reported as 1/2 of the actual amount in the summary. How do we correct the submission to the ATO so we can finalise.
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📢 Important Update: STP Phase 2 & Reckon software
IMPORTANT UPDATE: STP Phase 2 for Reckon software We contacted you last year to advise that Reckon had secured a 12-month deferral for all our customers and partners to start STP Phase 2 reporting from 1 January 2023. This deferral has now been extended by the ATO for a further 6 months. This extension will allow us to…
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Payroll App & Payroll App Web - "Something went wrong" error (17 November)
Reckon Payroll App & Web access issue - "Something went wrong" error Hi everyone, We are currently investigating issues that are affecting access to the Reckon Payroll App service. Initial observations show the issue is affecting both the mobile app and also web access to Payroll App accounts. When logging into the mobile…
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Reckon Payroll App - Super Guarantee rate
My app is still calculating the rate at 10% - my understanding is that the rate has increased to 10.5%. I have changed the rate to 10.5% in the super guarantee section
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reckon Payroll App
I need to start entering in the pays for the new financial year 2022/23, is there anything I need to do for the new financial year? I noticed the new pay runs just get added on to the existing pay runs from the previous financial year
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Resumit the Payrun by mistake, how to delete ?
Hi I use Reckon payroll app via androi. I resubmit the payrun by mistake . Now when click the payruns, it show 1 payrun, but when click STP it show 2 same payrun. Do I need to delete one payrun , and how ? I check "Employee YTD summary" , it's correct (not include the amount that I resubmit). Thank you
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Reckon payroll app 4.0.2 - Status not changing to Done
I have just upgraded to Reckon payroll App 4.0.2 and when I submitted my weekly payrun, it sent the payrun to ATO but the status did not change to "Done" and allows me to continue to declaration again. I then did the declaration again and it sent to ATO again but status still not changed to done, but now its been sent…
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Custom Super items & Super rate field
This discussion was created from comments split from: Reckon Payroll App Update v4.0.2 📲⬆ (RESC, Custom super items, Pay Setup & more!).