Important Announcements for the Reckon Payroll App 📢

Frequently Asked Questions - Payroll App Basic plan is retiring
FAQ - The Basic plan for the Reckon Payroll App has been retired Why is the Payroll App basic plan being retired? Three years ago we launched the Reckon Payroll app with its primary focus to be easy STP submissions for Australian businesses. In the nearly 50 app updates since that first version, the Reckon Payroll app has…
The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App

Archives for December 2022

Cant edit payroll for an employee
Hi I seem to be having an issue with the payroll app. I tried to edit an employees pay and when i press edit is shoes up the correct amount i want to report but once I press "done" it says the pay is zero All fields come up zero. I have two ABNs and it's ding the same for both businesses Hope there is a solution
How do I delete an employee from a draft payroll?
I have inadvertently selected an employee that is not supposed to be included in the current pay run. How do I delete them from the employee list for this pay run? I have not lodged the pay run and it is still in draft form. The app does not allow me to enter zero hours. Thank-you
Tax amount is incorrect
Zerofloat Pty Ltd employee : Eesha Parekh tax withheld amount getting incorrect not matching with with tax free threshold or even no tax free threshold. I tried to over write correct amount but app keep closing . Please let me know what can I do? Screen shot attached for pay run and company detail.
Payroll App version
I have just noticed the app version on my phone is 5.0.12 but in another discussion it says the current version is 4.0.2. I'm getting even more confused. is this an issue?
Failed to mark as paid appearing
I am having problems today. Just completed putting/editing the pay information in (5 staff) but now when I try to mark as paid it says " Failed to mark pay run as paid please try again " but trying again and again doesn't work HELP! This is the same issue as last week. So I followed the advice to do the pays in the order…
" Mark as paid failed" error
" Mark as paid failed" error. Can't send payrun to ATO.
Editing employee details - Something went wrong
This discussion was created from comments split from: Something went wrong error.
How to upgrade to the premium plan on the Reckon Payroll App
How do I upgrade to the premium plan on the Reckon Payroll App? The Reckon Payroll App’s premium plan gives you access to the full functionality available in the app including features such as web access, reports, ability to email employee payslips, creating employee super funds and custom super items, creating employee…
Reckon Payroll App - Premium plan features! 💥
Reckon Payroll App - Premium plan features Hi everyone! If you are a Reckon Payroll App customer you have access to full features and functionality in the software. Check out details of the some of the features you're able to utilise as a Premium plan subscriber below! Web access 💻 Premium plan customers can fully access…
Payroll App Bombing
I am trying to do a pay run since this morning on my iPad. Login: ok; Select a member: ok When I try to edit the member, the screen goes white, the circle of dots starts revolving; the screen has frozen. I have to close the program. Can you help?
Something went wrong error
16 th December and It’s not working very frustration
Couldn’t create a pay run
Hi, I have a problem to create a pay run. I have been trying for two days, every time when I clicked the Add item for Earnings, the page kept loading until a message came out saying “ Something went wrong. We can’t complete your request. Reload the page or log out if the issue persists.” Is any problem with the software?
Payroll App premium plan customers we want to hear from you! - STP Phase 2 early adoption release 📌
📢 Payroll App customers on the Premium plan.. We'd like to hear from you! Hi everyone! Are you currently a Payroll App customer on the premium plan? If so, we'd like to invite you to participate in an early adoption release for STP Phase 2 that we're currently working on in the background to share your insights and…
Variable pay earnings sheep
I have created an earnings item sheep and selected ‘other’ for the pay rate basis; however, when using this for an employee in a pay run it still gives me hours and rate per hour. How do I change this to number of sheep and rate per sheep
My pay run still showing processing
Hi,I did a Payrun last Monday (5th December) and it’ still showing processing as from today. I checked MyGov and it seems to have gone through. Not sure if I need to do anything as all the other pay runs I put through show up as success. Thanks for any advice. Claudia

Reckon Payroll App

Discussion List