Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App & Web

Archives for January 2023

Reckon Payroll Free App
Hi there, How to set up multiple users to access Reckon Payroll Free App? Thanks, Yumi
When is there next going to be an update to the app? Keeps crashing.
I have not been able to complete a pay run since the latest update on 16th Dec '22. After I enter a custom Tax withheld amount, because the app tables suggest there should be $0 tax withheld, I click on Done and the app closes. I need to login again, and the custom tax withheld is still at zero for the draft pay run.…
Super contributions
For one pay period my casual employee didn't work. I submitted a zero pay run Since that time, when i submit a pay run, the super contribution amount no longer shows when i submit. Any assistance would be appreciated.
Annual leave not calculate correctly with leave loading
Hi guys, Try to upload the payrun with Annual leave,set the annual leave with17.5% leave loading, when add annual leave and no SCG require for leave loading, I enter the base rate same as normal rate, app did not calculate the leave loading itself, tried enter the base rate inlcuded the leave loading, then the SCG has…
STP submitted twice
Hi i thought that the declaration hadn’t gone through so I did it again. Now the same stp has been submitted twice. Do I need to do anything or will the ATO realise?
Reportable Fringe Benefit amount on payment summary
How do I get a Reportable Fringe Benefit amount to appear on 2021-2022 Payment Summary using Reckon Payroll Premium? There are some old answers to this question but they don’t apply to Payroll Premium. Reportable Fringe Benefit is not an allowance or expense, no separate category apparent in the App? Thanks
Payroll App update event
When a pay run has doubled up and is edited for resubmission to the ATO should the amount be $0 or -$0? I’ve checked in the ATO portal under STP reporting and 2 identical STP pay events occurred. Odd given that there was only 1 pay run but 2 STP submissions.
Your JSON sbject has some incorrect values.
My payrun has rejected by ATO with above error. I don't know how to check if I fill something incorrectly because I alway copy details from the pevoid payrun with is approved by ATO. What i change is just the number of working hours. Pls advise
Time and a half not adding to ordinary hours
Hi i have added a new earnings category - time and a half.I have entered the hours but it's not adding it to the ordinary hours, so the gross wage is understated. could you let me know what i have missed? The tax is correct. when i hit done, it's still doesnt add it.

Reckon Payroll App & Web

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