Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App & Web

Archives for February 2023

ATO Error Message
The ATO has sent me an error message saying The value specified for an item does not match the item type(value="702.59". Item type = Decimal, uniqueID=http//www.sbr.gov.au/ato/payevntemp:EmployerContributrionsSuperannuationGuaranteeA) Hint:The Mininclusive constraint failed. Can you please advise me what this is and how to…
Something went wrong
I have recently upgraded to the Premium (from Basic Payroll App) I am trying to access the STP Phase 2 checklist from my desktop computer and when I click on the banner 'Prepare for STP Phase 2! Let's go' I keep getting the 'Something went wrong' error message page? What am I doing wrong?
I did upgrade to Premium but my status still is Basic
I did upgrade and paid via google on Feb 17th . The status still is basic. Can't do anything that Premium can do. When I click “Report”, it ask me to subscibe to Premium. When I try to click subscribe or update , it said “ You're already subscribed to Reckon Payroll” and when I click manage subcriptions, it show “ next…
EOFY
Hi Having issues with pay runs I completed a little late being added into my EOFY totals for 2022. The pay runs seems correct by have added into 2023 instead of 2022
Why does the calculated Tax in Reckon Payroll App differ from the tax amount determined in ATO table
Example: 2023 F/Y - Reckons Earnings & Leave = $7500 per month; Allowances = $0.0; Deductions =$0.0 Results in Tax = $2245.00 and Net pay = $5255.00 and Superannuation = $787.50 VS 2023 ATO tax tables $7500 per month; Allowances = $0.0; Deductions =$0.0 Results in Tax = $1793.00( $1643 tax+ $150 medicare) and Net pay =…
How will Reckon Accounts Premier handle STP2?
I use Reckon Accounts Premier's payroll and have just 1 employee. I have been reporting STP through the basic Mobile app, I was informed that the mobile app will no longer exist and that it will be a website. I feel that I need more information before I can take advantage of the 50% discount to move to Premium Thanks Ilana
Can't edit employee
Last week when I logged on to the Reckon Payroll App to submit payrun it asked me to download latest version which I did (version 6.0.31). I also upgraded from the Basic to Premium Plan. I am now unable to go into employees at all to view or edit and receive to following message:- Something went wrong! We can't complete…
Failed to mark pay run as paid
This discussion was created from comments split from: " Mark as paid failed" error.
Salary sacrifice contribution - how to?
Gday everyone! just wanted to confirm a few things. I'm currently using Basic plan in Payroll app. just wondering how do I make a Salary sacrifice contribution from company to myself (director). do I need to upgrade to Premium plan first ? Does this need to be done on a desktop or app has same capabilities? If so, what are…
Problem logging in
When I try to log in, I can't type in the authentication code as no keypad appears on my device. Before this happened. I was asked to update the software which I did. Thank you
Salary sacrifice
I have submitted my tax return and have been advised that my final submission for eofy in 2022 is wrong. The salary sacrifice figure is wrong and so instead of $5k refund my husband and I have a $1.5k bill. I upgraded to the paid app and sent in a zero return for 2022 fy but how do I now submit a new eofy 22 with the…
my app wont let me update my employees YTDs
hi i am having so much trouble with my app lately im thinking of changing companies. I cant save my YTD for employees and if i discard i have to enter all the info again. Please help as i havent been able to process any payments to employees since January
Reckon Payroll App Update v6.0.23 🆕📲 (Enhancements & bug fixes)
Reckon Payroll App update v6.0.23 🚀 The Payroll App has received an update to version v6.0.23 which is now available for you to download from your Google Play Store or Apple App Store. This update squashes some minor bugs and adds some refinements. Check out details of the new update below! Enhanced account creation page 🧾…
what does this mean
We purchased STP phase 2 last week but highlight on new pay run tab says You are still on STP phase 1 wich mean you won't be able to create pay runs dated on or after 1 July 2023.
RE: EOFY Report showing $0.00 for total gross pay
I am just doing my 21/22 EOFY report and everything else is corect but the Total gross Pay which shows $0.00. I have checked all my pay runs and they show no gross earnings. I have entered all earnings on pay runs under monthly salary. I am guessing that is incorrect and I should have used salary instead. Do i just adjust…

Reckon Payroll App & Web

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