-
How to fix incorrect YTD RESC for Super?
Hi team, My FY22 pre-filing report on the ATO portal shows an incorrect RESC amount (it was double the correct value). I have traced the problem to the app's YTD value - this had been set to the RESC contribution value when it should have remained at 0, as it had also been included in the FY22 pay runs. This has doubled…
-
Something Went Wrong Message
Hi, I have recently upgraded to the premium payroll app from the basic and have been attempting to Prepare for STP Phase 2. But receive Something went wrong message. I have attempted to do this on both the desktop and laptop on different browsers, as I read this worked for another user. This hasn't helped. I am still…
-
Trying to do EOFY Report/Summary - but it doesn't add up to the correct amounts.
I am trying to do our EOFY Report/Summary for the 2022 - 2023 Financial Year. All the summary amounts do not add up to the correct amount (except for tax). For example the summary for super is $976.25. However when I look into each pay run for this financial year it adds up to $1,043.53. Which is $67.28 out. This is the…
-
Trouble with creating employee
This is my first time using Reckon Payroll App. I added 2 employees without problem, but when I tried to add a third, the app came up with the message "Could not create employee: Super fund needs to be linked to a super contact". Any idea how to solve this?
-
Cannot find the stp of 2020-2021 via stp
Hi, my company used to use reckon stp to do STP report to Ato from 07/2020 to 06/2021, and we stop using it when the stp retired since 07/2021. How can we still download the history STP of 2020-2021 financial year because one of our staff has some issue about the tax return of that year. We tried to migrate the data from…
-
Reckon Payroll App Premium Version
I have just signed up to the Premium version of this app and for some reason I cannot complete February's payrun. I have entered the relevant data, as I always do but for some reason when I try to 'mark the item as paid', it will not allow me to. A dashboard appears stating.... "Failed to mark payrun as paid" "This payrun…
-
Payroll Premium
Hi, I am using Payroll basic and have upgraded to Premium about a week ago and I already got charged for the subscription fee. But my software is still show me my plan is basic not premium. Am I doing something wrong? Kind Regards, Selina
-
Sorry that ABN has already been registered.
Hi Rav, my email address sharon@ahaccountants.com.au is linked to ABN 27 053 940 659 as I was processing a clients STP through the payroll App. The client will now be completing their own payroll can you please remove my email so she can verify the ABN through her email address? Kind regards Sharon
-
Reckon Payroll App Update v6.0.56 🆕📲 - Important bug fix update❗
Reckon Payroll App update v6.0.56 The Payroll App has received an update to version v6.0.56 which is now available for you to download from your Google Play Store or Apple App Store. This is an important update which resolves an issue in the previous version that resulted in a loading issue when creating pay runs. We…
-
reckon not working
i have payroll basic, today it said i had to update before i could use it, so i updated and now when i go to edit any employee in the pay run, i get a blank screeen with the spinning circle, i have now paid for the subscription as well, but nothing has changed. it is also still telling me that i am still in phase 1 and…
-
upgrading to stp2 on the phone app
upgradeed to premium , retstarted phone and app . went to settings pressed 'switch to stp phase 2' and got this list of missing info. These items ARE in the Settings -> Pay Items areas and for the Employee missing info. , they are Australian employees so NO Home Country needs/can be entered . Any ideas ? Thanks terry
-
**RESOLVED** Reckon Payroll App - Pay Run loading issue (1 March) 🛑
Pay Run loading issue - Reckon Payroll App Hi everyone, We're currently investigating an issue affecting the ability to create and load pay runs in the Payroll App. Initial observations show that during pay run creation, the screen is stuck in a loading loop after selecting an employee and unable to proceed from there. Our…
-
Reckon Payroll Basic Plan
...so I just accessed my payroll app to complete February's payrun and it won't let me edit any of the details. I can change my pay date and select the employee but it WILL NOT let me edit pay, tax or super. Then I see this Basic Plan is being retired and the only way I can continue is, to upgrade to Premium, which will…
-
ATO Error Message
The ATO has sent me an error message saying The value specified for an item does not match the item type(value="702.59". Item type = Decimal, uniqueID=http//www.sbr.gov.au/ato/payevntemp:EmployerContributrionsSuperannuationGuaranteeA) Hint:The Mininclusive constraint failed. Can you please help me with this issue?