Important Announcements for the Reckon Payroll App 📢

The Reckon Payroll App is STP Phase 2 Ready!
The Reckon Payroll App is STP Phase 2 ready! We are excited to announce that the Reckon Payroll App is now STP Phase 2 ready! This means that you can make the switch to STP Phase 2 at any time between now and June 30, 2023. With STP Phase 2, you will be required to provide additional information to the ATO whenever you…
Get ready for STP Phase 2 with our Ready Checklist!
Getting ready for STP Phase 2? Check out our Ready Checklist Hi everyone! We're really excited to to let you know that we've made it super easy to get ready for Single Touch Payroll Phase 2 with our new STP Phase 2 Ready Checklist which is available now in the Reckon Payroll App (Web). What is STP Phase 2? The introduction…

Reckon Payroll App & Web

Archives for April 2023

Basic app won't let me upgrade to premium.
Basic app won't let me upgrade to premium. I get a message saying in-app purchases not allowed. How do I upgrade and still get the 50% discount?
How can we download a report form the App?
Our accountant is wanting the payroll details for the 2021-2022 financial year and I could not access any reports on the free app, so I had to upgrade to the premium version to obtain any reports which was pointless for us as we no longer have staff. There doesn't seem to be any option to download, save or print any…
why is the stp 2 checklist asking me to edit details of terminated employees?
hi Ive started on the checklist to become compliant with stp phase 2 however it is asking me to edit details of terminated employees??
Reckon Payroll App update v6.0.115 - Important update (Apple only 🍎)
Reckon Payroll App update v6.0.115 The iOS version of the Reckon Payroll App has received an important update to version 6.0.115. This update introduces an important bug fix occurring on the iOS/Apple version of the Payroll app. Check out details of the new update below! Subscription issue FIXED 👜 A fix has been introduced…
Reckon Payroll App update v6.0.114 🆕📲 (Important update)
Reckon Payroll App update v6.0.114 The Reckon Payroll App has received an update to version v6.0.114 which is now available for you to download from your Google Play Store or Apple App Store. This update squashes an errant issue that have been causing a bit of trouble. Check out details of the new update below! Fix for…
Reckon Payroll App update v6.0.113 🆕📲 (Reimbursement items!)
Reckon Payroll App update v6.0.113 The Payroll App has received an update to version v6.0.113 which is now available for you to download from your Google Play Store or Apple App Store. This update introduces reimbursement items for use in pay runs! Check out the details below - Reimbursement Items 💁‍♂️ The Reckon Payroll…
Allowances in the checklist
Hi, I do not pay any allowances, how do I fill that in the update? There are no options in the drop down menu. Thanks Kerry
STP Premium, problem marking pay run, as paid
This is the first time I have tried to send a payrun to the ATO, after moving from STP to STP premium. (I did try to create an appropriate category in "Pay Schedules", within the Settings icon.) Greg
Upgrading to premium - Something went wrong
This discussion was created from comments split from: Frequently Asked Questions - Payroll App Basic plan is retiring.
Cannot reach server
Have tried to submit a pay run since yesterday evening for many times but kept getting the message as "The server is temporarily unavilable. Please try again later." It shows as Paid but we just couldn't submit it to ATO.
Marking Pay Run as paid
Hi team, trying to mark a pay run as paid but keep getting the following error message - There was an issue marking this pay run as paid. We had trouble marking this pay run as paid. Delete the draft pay run and create a new one. I subsequently deleted the pay run and started a new pay run only to have the same error!!! I…
Invoice for Payroll subscription
I've upgraded to Payroll Premium as requested and now am charged once a month through Google Pay. Is there any plan to provide an invoice or some other record of the payment? Or is Google Pay Activity page the only way to keep the record of the transaction? Thanks, Jasminka
Reminder! The STP Phase 2 Ready Checklist is available! ✅
Get prepared! The STP Phase 2 Checklist is available in the Reckon Payroll App (Web) ✅ Single Touch Payroll Phase 2 will see your business provide additional information to the Australian Taxation Office (ATO) whenever you process a pay run. STP Phase 2 reporting is mandatory from July 1, 2023 for all Reckon Payroll App…
Payroll App update v6.0.103 (Live chat bug fix & minor enhancements) 🆕 📲
Reckon Payroll App update v6.0.103 🚀 The Payroll App has received an update to version v6.0.103 which is now available for you to download from your Google Play Store or Apple App Store. This update introduces squashes a couple of errant bugs that have been causing a bit of trouble. Check out details of the new update…

Reckon Payroll App & Web

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