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Frozen Payroll App
I've migrated to STP2 and all was going well until the app froze on my iPhone 13. I've tried downloading again but nothing moves it. What is the solution? I can't seem to complete the pay run on the desktop either although it's not frozen there.
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Not yet converted to STP Phase 2, need to submit July 2023 STP, but yet to finish 2022/23 year
I an currently on STP Phase 1. I have finished my 2023/23 bookwork and it is with my accountant for final figures so I can submit the June 2023 payrun and then finalise the 2022/23 FY. At the same time I need to submit the July 2023 payrun, which I can't do until I convert to STP Phase 2. I have gone through the STP Phase…
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Payroll Premier upgrade - Migration Issues
Just finished having my Payroll Premier 2023 version migrated to Reckon Payroll. Wondering if anyone has encountered these issues:- An employee didn't migrate across. Can't access any previous pays reports. Can't access any super contribution reports, keep getting a screen saying Premium coming soon. I do my first payrun…
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Reckon payroll subscription
Hi Rav, I have received an email from Apple saying that my next subscription renewal in September is for $9.99 but I have a trial subscription for $4.99 each month until March next year. Do I need to contact Apple in regards to this issue or is it an issue on Reckons end. Thanks Claudia
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Edit employee in payrun
I am trying to edit the hours worked in a draft payrun before I process it incorrectly and I can’t access the information This is the message Something went wrong We can't complete your request. Reload the page or log out if the issue persists. Reload Logout if you reload it goes back to the beginning of the message if you…
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Overtime earnings doesn't appear in the YTD Summary
Hi Rav Why are overtime earnings not showing up in an employee's Year to Date Summary in the app or web?
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Duplicate pay run
Hi i recently posted about a duplicate pay run I have contacted the ato and they are unable to delete it so it is still being calculated in the ytd totals. The duplicate pay run is not showing up on the app i am using however if i do another pay run and do a minus for those totals will that fix the issue???
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Problem with EOFY statement for STP phase2
Dear Rav/ other members, I have written with problems before. I am an Eye Doc with 2 secretaries/ assistants. EOFY numbers for my secretaries 2022/2023 perfect. For myself, my accountant wants me to document my wage monthly and has given me a formula to show what I earned, what tax I paid each month. With my EOFY summary…
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Error in STP being reported to ATO
Hi there, When uploading our Phase 2 STP for new FY, we had a few errors, to find out out after 2 uploads that it was a dash in the mobile number. Nevertheless once we corrected it when then got a 'success' reading. However the x2 'error' uploads went through to the ATO, and now ATO thinks we paid and owe all this money in…
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Salary sacrifice in Payroll app
Hi, trying to sort out 2022 TR and having issues with superannuation salary sacrifice amount. Basically I paid $20250 super salary sacrify in June 2022 pay run and forgot to added it in Payroll payrun. Now I am trying to amend the payrun adding $20250 as deduction but with the salary being only $20'000, Payroll app giving…
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EOFY figures showing some Overtime values to staff when there should be none.
Our accountant encountered a discrepancy with our actual Reckon EOFY Gross Totals. Ive triple checked and can confirm that each payrun for the whole year is correct, but for some reason the EOFY report shows some end of year incorrect Gross amounts and on those, some overtime values when there should not be any overtime.…
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Reckon adding up the gross income total incorrectly on one staff member
One of my staff ( i have 8 and this is the only full timer if that makes any difference) is adding up the total gross income incorrectly since 1st July, this quarter. All other values are correct, as in tax is correct, super is correct, allowances are correct. My records show the total gross should be $6284.98 and when you…
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Problems upgrading to STP Phase 2 - "Income stream code", "Home Country"
Hi, When I to update my STP app to Phase two, I get the error message: Employee ("STP Phase 2 type", "Income stream code", "Home Country"). In part, the Tax details under the Tax tab are populated thus: Residency: Australian Resident Tax scale: Tax free threshold not claimed STP Phase 2 income stream code: Salary and Wages…
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Help with transitioning to STP Phase 2
This discussion was created from comments split from: Reminder! The STP Phase 2 Ready Checklist is available! ✅.
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Reckon Payroll App update v6.2.38 - Enhanced initial YTD, Termination lump sum payments 🆕📲
Reckon Payroll App update v6.2.38 🚀 Hi everyone! The Reckon Payroll App has been updated to v6.2.38 which is now available for you to download from your Google Play Store or Apple App Store. This update brings in some new enhancements, check out the details below! Enhancements to employee Initial Year to Date screen 📅 We…