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Issue updating from Reckon One to Reckon Payroll
In working through the upgrade I am now getting the following error and cannot access payroll. I was up to reviewing the allowances when this error occurred and cannot move past this point.
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ErrorCode occured while creating employee from the payrun
I have just migrated to STP phrase 2, and attempted to update an employee details. Then this happened: If I enter the edit employee it allows me to go into the Leave set up, then save and I received this message: Employee details not saved ErrorCode occurred while creating employee from the payrun Need help how to resolve…
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STP phase 1 payroll correction
I had a TFN error in 3 payruns and the Status of the Reckon GovConnect report was showing as Error. I corrected the TFN for the employee and then resent the report without ticking update or replacement. Now the Activity statement at the ATO has recorded those 3 payruns twice each. How do I correct this? Thanks
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"Error when trying to update employee details"
Hi Team, We have upgraded from Reckon One payroll to the new Reckon Payroll and found some of the employee details have not been properly migrated. After editing the information, e.g. phone contact number, and press Done button, the error message then came out. It would be very much appreciated if someone can help to look…
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Add new employee in reckon one, always being informed employee details not saved
I have upgraded the system to STP phase 2 , I am unable to add new employee. I am informed that" employee details not saved because super fund needs to be linked a super contact". However, I can only complete leave entitlements settings, the rest function appear to be grey, no way to move to other employee setup function,…
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Payslip , ABA file etc...
In Phase 1, I could set up the default password when I send out the payslip. For existing employees, the default password still works. I have added a new employee. Where do I set the default password? The new staff just told me that her payslip is not password-protected. Also, where can I set up the default message with…
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I'm trying to upgrade to Reckon Payroll, why am I being asked to setup my company?
Company Setup when trying to upgrade to Reckon Payroll I'm a Reckon One user trying to upgrade to Reckon Payroll but I'm running into a company setup screen rather than Reckon Payroll just opening up directly, why is this happening? If you've been using Reckon One for payroll and STP submissions for a while and are now in…
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Payslips not being received by email
We have just moved from payroll premier to cloud based payroll program and after my first pay run the pay slips are not going by email even though I clicked email payslips and cc myself - none were received by employees or myself. Is there a specific setting that needs to be updated? Look forward to a reply as soon as…
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Getting to know Reckon Payroll - Webinar Video 🎥
WEBINAR - Getting to know Reckon Payroll 📽 Hi everyone! In case you missed our Reckon Payroll upgrade for Reckon One webinar live, you can rewatch the recording below 😊 If you have any questions or queries on Reckon Payroll, ask away by creating a new post HERE.
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STP Phase 2 - Leave Annual Cashed out in service
I have a single part-time employee who chose to cash out her leave in service. That is, her hourly rate is adjusted inclusive of her pro-rata leave (using the calculator from calculate.fairwork.gov.au). In Phase 2, as I understand, the pay components must be separated. How do I set this up in Reckon One STP Phase 2? When I…
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STP2 issue
When I have tried to upgrade to STP2, I notice my Book Name is blank and this is preventing me from moving forward, how can I resolve this?
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Reckon Payroll upgrade - permissions & timesheets
Since upgrading to STP Phase 2 the following problems are occurring. A user who has had access to the book and now the separate payroll app is getting a message to say they do not have permission to view reckon payroll even though they have been given full permission. Further to this we have entered and approved timesheet…
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Error when trying to update employees
This discussion was created from comments split from: Update to STP 2 Employee problem.
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employee incomplete after migration
I am having an issue with one employee coming up as incomplete after migrating our data yesterday . Employee details not saved ErrorCode occurred while creating employee from the payrun I have gone in and changed the email address which the system accepts but on the leave accrual page I get the above message no matter what…