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Error on STP Submission Not fixed
'Contractor ABN must be supplied error' on STP submission ✅ FIXED - 19 SEPTEMBER Despite your website saying this problem has been fixed effective 19th September, I have re-run a new payroll today and submitted it to the ATO and it has rejected with exactly the same error message as I have been getting for the past 4…
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Annual and Personal Leave Rates
Hi, I have had to put through personal and annual leave this morning on the new payroll system and noticed that the rates are not pulling through, I have to manually enter them. Is there any reason for this have I got to do something in the set up, I had a quick look and couldn't find anything. Kind Regards Jo
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Allowance Rate per unit under $1.00 is not accepted
Allowances set up with a unit rate below $1.00, example cents per km is 0.85 per unit, are not accepted when you add them in employee pay set up. Screen shot below - If you change the 0.85 rate in employee pay set up to $1.00 or higher, it accepts it. Other allowances do the same if the unit rate is below $1.00. I have…
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Reports on new payroll system
Hi I have just rolled over to the new STP Phase 2 reporting and I have noticed that the payroll summary report no longer fits on one page when printing even if you print it landscape some of the information is missing. Is there a fix for this Kind Regards Jo
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Reckon Payroll - STP Phase 2 double recording one of the payrun
Hi, I am using Reckon One (transferred to Reckon Payroll STP Phase 2) and I accidentally doubled recording one of the payrun (I submitted twice from the same payrun). The STP pre-fill on BAS has also recorded double amount of the same payrun. How can I reverse/delete one of the payrun from the ATO? From the first time it…
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STP2 Declaration by BAS Agent Error
I am a BAS Agent who processes payroll for 2 clients using Reckon Payroll. I have recently converted to STP2 from Reckon One. I had no problem declaring using Reckon One since STP1 started but now I keep getting the following error when I declare to the ATO: You are not authorised to submit this lodgment on behalf of the…
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Help with Reckon Payroll upgrade
This discussion was created from comments split from: Reckon Payroll upgrade for Reckon One - Frequently Asked Questions (FAQ) 🙋‍♂️.
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STP Submissions in New Reckon Payroll (STP PHASE 2)
Hi I have just completed the switchover for STP PHASE 2, it will be my first payrun next monday but i just wanted to confirm that STP Submissions will be submitted via finalising the payrun automatically? Previously, we had to submit through GovConnect the payrun data, but i guess it has become streamlined now? Thanks Arron
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Personal Leave
I have an employee who has just moved to be a part-timer from being casual. I've manually worked out the hours of accrued sick leave (aka Personal Leave), say 9.6 hours. She is paid weekly. How do I set up her profile such that I can pay her off this 9.6 hrs inthe next pay run (cos she was taken sick) and (2) start seeing…
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STP submissions rejected
When I submit payroll FY 2022-23 Report, the status shows error. How can I adjust the problem now?
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Employee error
This discussion was created from comments split from: Saving employee details.
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Submission was rejected by ATO
Hi, After upgrading to STP2, our submission has been rejected by ATO. ATO's response was "Where an Income Stream Collection is present the PAYGW amount must be provided". Do you know how/where to fix it? Thanks
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Error message when attempting to update to STP 2
Hi I am receiving an error message when I try to update to STP 2 which states: There is an issue with your account! Accessing a book in Reckon Payroll requires an associated Reckon GovConnect entity. Either the current book does not have an associated Reckon GovConnect entity, or you do not have permission to access it.…
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Car Allowance cents per KM
The below are 2 allowances already in Reckon, I haven't added these, could someone advise what the error is please. Both are showing this error when you try and add them to an employee's pay items in pay set up. Thank you
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Adhoc Time In Lieu accrual
I have a team member that prefers to accrue any additional hours as time in lieu, since moving to Reckon Payroll I have been unable to find a way to create a leave type that I can manually accrue against at each pay run. Any advice would be appreciated.