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instalment activity statement, do we need to post paper version?
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TROUBLE OPENING AN ARCHIVED FILE
Hi I have followed the instructions for archiving a payroll file and It has archived the terminated employees as requested - however when I try to open the file it comes up with symbols and there is no way to see the archived information. Could you please advise if I am missing a step and why doesn't it come up as in…
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Payroll Premier 2018-2019 Backups
Hi, I am using Payroll Premier 2018-2019 and after each pay run I back up to the host computer and a flash drive, the flash drive is taken off site outside of business hours. Just wondering, do I need to keep a separate back up after each pay run (this what I do now) or can I just over-write the previous back up file?…
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Allowances not populating in STP Portal
Has anyone else noticed a problem where allowances are showing in Payroll Premier and are correctly showing in the Single Touch Payroll Report to be exported, however when the file is uploaded to the Reckon STP Portal, the summary of the pays shows allowances at "$0.00". When I click on the individual employee's detail, it…
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KB - Sending email failed message when emailing payslip from PP 18/19
Please check our new KB for Payroll Premier, if you are having an issue on sending payslips on email. http://kb.reckon.com.au/issue_view.asp?ID=5694
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Single Touch Payroll - How do I cancel a duplicated download
I have processed payroll through Payroll Premier and downloaded a pay through Single Touch Payroll. It appears to have been downloaded twice and I need to delete one of them. How do I do this please
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MFA backup codes
Can MFA backup codes be generated in GovConnect STP in case we lose our device or our device doesn't work?
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Leave accrual calculation in Payroll Premier
Can anyone please explain to me how the leave accrual calculation works for each employee? I can see that you are able to select when the employee starts accruing leave after.... And then you can select a number per (this was selected as Pay, I have since changed it to Normal Hours), and then you set an accrual rate. My…
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How can I email paysilps in bulk?
There are about 70 staffs in our company. Instead of click 70 times to email their payslip on by on, is there any other method that I can email payslip in bulk? Like click once and all payslips can be sent out to each staff?
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Hi we ran a subscription update last week and now payroll is unable to email payslip. Both Payslip a
Hi we ran a subscription update last week and now payroll is unable to email payslip to our staff. i checkke and both Payslip an and Payment summary were set at "Both " for all staff. what can we do?
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I am having trouble loggin in to the Reckon Portal - is there a problem with the site?
I am having trouble loggin in to the Reckon Portal - is there a problem with the site?
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TFN must be a valid TFN
Hi,I am getting the following error when trying to submit my STP file 'TFN must be a valid TFN' i assume it's because i have entered all zero's in for an employee who is yet to provide us his TFN (he has lodged an application with the ATO) what do i do in this instance? Cheers, Kali
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Can't submit August STP files
I have uploaded my STP files to the portal, but when I go to submit them, I run into a problem. It asks me which payrun I want to replace and lists all my files from last month. I don’t want to replace any of these. When I submitted files in July, it always showed me the current file to over-write, which while it sounded a…
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Incorrect PAYG amount on STP payroll premier
I have noticed after this weeks pay run, the STP PAYG amount is different to what I will actually be paying. Can anyone explain this?
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payroll tax threshhold
The NSW Payroll Tax Threshhold appears to have increased to $850,000 but I noticed in Payroll Premier it still shows $750,000 so I have now over-typed this figure. Would this normally update or do we have to manually do this? Thanks in advance.