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EOY - STP reconcile suggestion
Hi Rav, Can I please suggest Payroll Premier adds a function to allow users to print a copy of the EOY STP report before exporting? It would be a good idea to keep a copy with EOY records and also makes it easier to reconcile before submitting to ATO. Cheers, Kali
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How do I obtain a licence key for Payroll Premier 2018/2019?
How do I obtain a licence key for Payroll Premier 2018/2019? It was not upgraded last year (even though I had paid for it) & the download link has expired so I am unable to upgrade to 2019/2020 on my new laptop from the backup of my previous version. I have tried calling & have been on hold for an hour & a half, please…
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Incorrect date paid on STP report
Hi all I have arrived back today from leave and have discovered that the person completing pays and STP reports has future dated them accidentally. How can I remove the incorrect reports that were reported to the ATO via the customer portal as they should have been in this 2018 / 19 financial year and not 2019/2020…
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Is there a way I can change a contractor to an employee without making a new employee?
Is there a way I can change a contractor to an employee without making a new employee? I have an employee who has gone from a contractor to a casual employee & I neglected to change his status. Now I am getting a PAYG Summary for Business and personal services income instead of Individual Non Business. Can I fix this?
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Payment summaries & allowances - Bug!
Hi everyone, I've been on the phone to support tonight for a couple of hours regarding a "bug" with payment summaries & showing incorrect allowances in some instances. I noticed an allowance $amount which was printed on a payment summary which was incorrect. The employee had no allowances paid to them during the FY, and…
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When can we expect to get the 2019/2020 Payroll Premier Upgrade
I am trying to finalise my year end with STP in Payroll Premier. From what I understand I need to update to Payroll Premier 2019/2020 to enable me to do this for all employees. I have already paid the 2019/2020 subscription but cannot seem to find out anything about the update?
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End Of Financial Year Process
Hi All Payroll Premier UsersI just happened to stumble across this for EOFY processing for STP. I wasn't notified by Reckon about this which I'm very disappointed in their lack of communication regarding this. Funny they can communicate when they want their yearly fees!! Come on Reckon start listening to your clients. It…
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Payment Summary error
Payment Summary error in Payroll Premier. I have an employee who has never been paid an allowance and when i print a pays report of her wages for the year, no allowances is shown. If i print an allowance report, no allowance is shown. If i print the reconciliation report, no allowance is shown. YET when i print her payment…
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How do I add a car allowance into a payment summary not through a schedule pay run in payroll premie
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STP - successful but no details
needing help and after nearly 2 hours on hold to the STP direct line I'm ready to give up....we have been using govconnect for 12 months and thought we had lodged all payruns successfully but the ATO has rang to say they have no record!!! When we submit a payrun, we click on the Upload button, select our file and we get a…
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STP error
STP error - has anyone had this error message after trying to upload a pay event. - ATO Messages, the following error messages have been returned from the ATO and need to be reviewed. You may need to make changes in your accounting product before submitting again.
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Can not sign into STP - is there a problem
I can not Open - launch STP. I get to the reckon gov connect screen but it will not open - it just keeps circling round and eventually I get messages. In Chrome - have tried clearing cache and updated to latest version (message says this site can't be reached) and also tried in IE with the error message being "Cannot…
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authorization electronic signature stp
I plan on starting STP from 1 July 2019 and some time ago set up GovConnect & MFA and recently watched your video for payroll premier. It says that you have to sign a declaration using an "electronic signature" before the file gets sent to the ATO. What do I "sign" and how do I know if I am authorized to sign the…
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Payroll Premier 2018/19 final pay processing
Hi, Today I am will be processing the final pay for 2018/19. What are the procedures for uploading the final STP?
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STP Report
I recently discovered that one of the employees had the wrong super annuation details in a STP report sent to the ATO. I have corrected the details in payroll premier so do I have to relodge the STP report to the ATO? What steps do I need to take to resend or I don't have to bother? Thanks.