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normal hours and overtime missing from payslips 19/20
Normal Hours, overtime, etc information missing from payslips in Payroll Premier 2019/20. I find I have to shut the program and reopen it before the missing information appears. Is anyone else having this issue?
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Payslip Issue
Hi All, Anyone having the issue of when you try to email payslips it takes 5 plus minutes to generate the report only to produce a payment summaries report? TIA
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Payment Summaries RESC incorrect 19/20
I installed the patch to fix the RESC on my 2019-2020 payroll premier and it did not fix the problem. There is still 1 employee showing RESC and they shouldn't. I have run a super report for the whole year and confirmed that did not have any RESC for the last financial year. I thought the issue from 18/19 would have been…
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Incomplete Pay Run & Error
Hi everyone, Every time i process a pay run, my file gets to 92% complete and then errors and automatically closes the program. Then when i get back in, i have to disable the 92% of the pays that have been completed and run another pay run for the remaining 8%. Please help!
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Tax Scales 2019/20 for Help debt & Student loan
I'm using Payroll Premier 2019/20 and have an employee who has a Help debt and also a Student Loan debt. The tax scale in the employee's details I'm using is HELP/SFSS TFT Claimed, but only one amount is being taken out of the employees pay. Last financial year an amount for HELP was automatically taken out and also the…
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STP
When I go to STP report no valid employees are shown and can't export.I have done a pay run. This is a 2nd attempt to get a reply from anyone
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EOFY ALLOWANCES NOT GOING THROUGH TO ATO
My EOFY reports were correct and lodged without issue on the MyGov Connect site. However, I have had several employees go to lodge their tax return and their allowances are not shown or pre filled. Is this a bug?
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Wrong Pay end date & Date Paid on payslips
Using Payroll Premier 2019/20 last week and again this week the dates are appearing wrongly on payslips and in the employees file. I've run today's pays so the Pay End Date should be 10/7/19 and Date Paid 11/7/19. In the popup first screen after entering pay details the dates appear correct. But when I go to check the…
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Should Gross payment in Single touch payroll report include Allowance paid to employee?
I am using Payroll Premier. I find that the Gross Payment (INB Gross) in the Single Touch Payroll Reports (and the Financial Year Ended Report) does not include the allowance we pay to employee. Should it include the allowance we paid to Employee? The main problem is that when our employee download their income statement…
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I am having problems with my payroll end of year reconciliation. the group certificates do not tall
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Uploaded file to Reckon portal says success but file not showing?
Uploaded file to Reckon portal says success but file not showing?
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Pays are processing with two lines of super
Hi RavPayroll Premier 2019-20 (problem 4)Since I have upgraded to Payroll Premier 2019-20 all my pays have processed with 2 lines of super. One line is completely incorrect, the amount is a random number and the fund is not the correct one for the employee.In process pays, only one line of super is showing when enable a…
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Year to date figures on Pay slips showing last years data
Hi Rav, Please would you assist with this issue.Payroll Premier 2019-20 (problem 3)I have updated to Payroll Premier 2019-20, have replaced the RINBexe file so that the end of FY STP file would work. I opened our Payroll Premier 2018-19 data file in Payroll Premier 2019-20 and followed the upgrade data procedure. I have…
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How to remove a successfully uploaded STP report on the portal
Terminated a staff record today. Resulting in 2 STP reports - 1 with staff prior to termination,and 1 containing info of the annual leave encasement. After uploading both STP reports, noticed that I only needed to upload 1 (as the 1st STP report already included the annual leave encasement info). As such, with the 2nd STP…
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MyGov Details
Hi, we have submitted our EOY Finalisation report for 2019 but our employees seem to be still missing their Car/Travel Allowance details on their MyGov Income Statements? Their income statements are tagged as Tax Ready. Allowances are there our STP report on Reckon portal, so I do not understand how come it does not show…