YTD earnings incorrect as per payslip
We are using Payroll Premier Edition 2020. This week we have noticed that the YTD earnings as per our employees pay slips are the same as their earnings for the current week. So instead of showing earnings from 01/07/2020 to 14/08/2020, the YTD earnings are just for the week ended 14/08/2020.During this past week we have…
PAYROLL PREMIER 2020/2021
Payroll Premier 2020-2021 - Pay Slips are no updating after finalising current pay run. We are finding that we need to exit and reopen the program. Has anyone experienced this issue and found a solution?
Since the latest upgrade, my standard reports are not running correctly
Hi Rav, Can you please assist? Standard reports not running correctly since upgrade. When I run current payroll by department, I need to select the 'current pay' and sort by department. These parameters used to come up automatically. Also, the reports are not zoomed and open at 50%.Can you please advise how I can change…
Foreign Tax Exempt Amount - STP -PAYG
Where does the Foreign Tax Exempt amount come from? I have an employee who has an amount showing on the STP file who is incorrectly showing he has a foreign tax exempt amount, but when you generate the PAYG PDF there is nothing showing. How do I find where it is getting the figure from, I have gone through every single…
Payroll Premier 2020/21 Upgrade
We have paid for our 2020/21 Upgrade but haven't yet Installed it as we just haven't had time and never goes to plan. We had a pop come up when submitting our STP last Week that the cut off date to Upgrade 2019/20 has been extended - can anyone tell me where I can find the extended date?
Salary sacrifice reported at RESC in STP
Salary sacrifice has been reported at RESC in STP but is also being included in Gross total. When employee tried to lodge his tax return, salary sacrifice was added to his taxable income - not deducted. I currently have the tax tracking set to NONE, should this be changed?I am using Reckon Payroll Premier 2020
Reckon Accounts Premier Customer Discrepancy
Reckon Accounts Premier Retail Edition (not hosted), One of my customers is showing an outstanding balance in the Customer & Jobs List, however when I go to bring up the customer's outstanding invoices using Open Balance report, there is nothing outstanding. Customer account should be zero, as it is correct that there is…
error code 1414705880 Premier Contractor 20-21 windows 10
Shuts down after back up , says back up was successfull, is it ? or is it corrupted ? I would love an answer from a QB Tech and a fix please. ??