-
Cannot download Payroll Premier 2023/24 due to an error
Hi Rav I'm trying to download Payroll Premier 2023/24 and got the following error message: Can you please help. Kandy
-
Payroll premier EOFY STP file incomplete
When I tried to process the EOFY, only a portion of my staff appeared (2 active staff and 8 resigned staff). I should have more than 20+ appearing. My dates are ending 30/6, so not crossing into 1/7 which is another financial year. (I have confirmed I have no payrolls further than 30/6) I am not sure why this is happening.…
-
PAYG component of ETP payment
Hello fellow payroll specialist, The PAYG component of an ETP payment should that be appearing under the PAYG column on the STP EOY file or is it omitted because it's taxed differently? The PAYG column is out by this amount when reconciling against PAYG in payroll
-
🚨 IMPORTANT - Payroll Premier 2023/24 tax issue - SOLVED ✅
Payroll Premier 2023/24 - Tax issue Hi everyone, We are aware of an issue impacting tax rates 1 - 6 in Payroll Premier 2023 resulting in tax amounts not calculating correctly. We have found the root cause and we are in the process of fixing it with the highest priority as we speak. Until the fix is released, we have…
-
Payroll Premier 2023/24 installation error
This discussion was created from comments split from: An upgrade for Payroll Premier (Desktop) is coming soon! 🔜.
-
Error in submitting EOFY to ATO in payroll premier
instance.PayrollEvent.PayrollDetail requires property "TotalGross", instance.PayrollEvent.PayrollDetail requires property "TotalPAYG" Does anyone know how to fix this?
-
EOFY discrepency - allowance
I have an employee with an amount in the allowance section on his group certificate which never got paid an allowance over the 22/23 period. can you please help with why it is there and how to rectify thanks
-
MEMBER VOLUNTARY AMOUNT FOR EOFY NOT SHOWING IN THE RESC COLUMN ON THE STP FORM TO SUBMIT
I have just noticed that one of the employees who does Member Voluntary contributions the amount shows on his payslip in Payroll Premier inclusive with the company Super guarantee. However, when I went to do his EOFY STP finalisation report, the member voluntary amount is not showing in the RESC column where it shown in…
-
EOY STP discrepancy
Hi Rav, I have an employee with an amount showing in the RESC column when i am lodging the EOY STP finalisation. I have gone back and checked her super set up and confirmed she is set up with normal SGC employer contributions. I have traced back when this changed from SGC column to RESC and the change coincided with when…
-
MFA not working on new computer
Hi Rav I have a new computer and I cannot get the access code for MFA. We have MFA via Chrome using the Authenticator extension. The icon was transferred across and is in the menu bar but when I click on it, the message comes up "No accounts to display. Add your first account." Where do we go to scan the QR code to add the…
-
Payroll Premier 2023 is now available!
Payroll Premier 2023/24 Desktop is now available Hi everyone! As we recently communicated, Payroll Premier desktop is undergoing an exciting transformation, as we introduce a new and enhanced payroll experience that incorporates STP Phase 2 functionality starting from August 2023. Rest assured, Reckon's STP Phase 2…
-
Last pay for financial year
When processing the final pay for the FY23 year, in the STP report, do we have to change every employee to "Final Event" or do we leave this as "No".
-
End of Year Discrepency
I have balanced my end of year and created the EOY file for the ATO submission. When I check that file (after opening the Gov Connect with Reckon) there is one employee missing. This employee has been terminated and when I check the Payment Summaries his record is there. I have 64 employees in the final run and only 63 in…
-
STP end financial year
When I do my end of financial year STP report it shows the employees gross in the left column but the totals at the top of the report are incorrect - shows totals from last pay period - therefore it will not let me submit via Reckon connect portal to ATO Thoughts?
-
I have lost the MFA app
I have somehow deleted the MFA app on my phone so I am unable to connect to Reckon Gov Connect - how do I reset this up? Therefore I am unable to lodge my STP reports via Reckon portal I am currently on hold with reckon support Any suggestions